NASE NASY

At Ulandy Restaurant Group, I collect and evaluate customer feedback across review platforms, social media, internal channels, and digital tipping platforms to identify service improvements across Barmuseum by Vasya Lozhkin, Meat Happens, and Supra. I also monitor customer interactions, support consistent service standards, and deliver training on hospitality, communication, and conflict resolution for more than 40 front-of-house employees.

Previously, I worked as a freelance copywriter and editor for flower shops and print studios, creating and refining Russian- and English-language greeting card and promotional copy. I'm seeking a remote customer support role where I can apply my communication, analytical, and organisational skills while continuing to grow professionally.