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Muhammad UmarMU
Open to opportunities

Muhammad Umar

@muhammadumar6

Senior Technical Support Engineer specializing in software and hardware troubleshooting.

Pakistan
Message

What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am a Senior Technical Support Engineer with a strong focus on software and hardware troubleshooting. With extensive experience in technical operations and customer relations, I excel at resolving complex issues and ensuring seamless operations in live environments. My role at siParadigm PVT LTD has allowed me to collaborate closely with developers, monitor critical alerts, and provide high-priority updates to ensure project continuity.

Throughout my career, I have developed a robust skill set that includes troubleshooting, DevOps, and IT management. I have successfully conducted stress testing using JMeter, managed IT procurement, and maintained essential equipment to enhance operational efficiency. My background in data annotation and object detection further complements my technical expertise, allowing me to contribute effectively to diverse projects.

As a proactive problem solver, I thrive in dynamic environments where I can leverage my technical skills to support teams and improve processes. I am committed to continuous learning and adapting to new challenges, ensuring that I remain at the forefront of technological advancements in the field.

Experience

Work history, roles, and key accomplishments

SL
Current

Technical Support Engineer

siParadigm PVT LTD

Jan 2022 - Present (3 years 7 months)

Collaborated with developers to resolve project issues and ensure smooth operations in live environments. Monitored critical alerts and provided high-priority updates to the team, ensuring project continuity. Worked closely with the QA department to identify bugs, report them on Jira, track their resolution, and verify fixes through testing.

WP

Technical Support Associate

Web Solutions Plus

Jan 2016 - Present (9 years 7 months)

Led a large team as Data Annotation Lead for over 3 years, assisting seniors with scheduling, service protocol improvements, and quality assurance. Resolved customer complaints and concerns efficiently. Possessed extensive experience in data annotation formats including COCO, VOC, and YOLO.

Education

Degrees, certifications, and relevant coursework

NC

National Vocational & Technical Training Commission

Computer Hardware Technician, Computer Hardware

2015 - 2016

Obtained certification as a Computer Hardware Technician. Developed skills in installing, configuring, troubleshooting, and maintaining computer hardware components.

ST

Swedish Institute of Technology

Diploma of Associate Engineer, Electronics

2013 - 2015

Completed a Diploma of Associate Engineer in Electronics. Gained foundational knowledge in electronic systems and their applications.

Tech stack

Software and tools used professionally

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Muhammad Umar - Technical Support Engineer - siParadigm PVT LTD | Himalayas