Muhammad Umar
@muhammadumar6
Senior Technical Support Engineer specializing in software and hardware troubleshooting.
What I'm looking for
I am a Senior Technical Support Engineer with a strong focus on software and hardware troubleshooting. With extensive experience in technical operations and customer relations, I excel at resolving complex issues and ensuring seamless operations in live environments. My role at siParadigm PVT LTD has allowed me to collaborate closely with developers, monitor critical alerts, and provide high-priority updates to ensure project continuity.
Throughout my career, I have developed a robust skill set that includes troubleshooting, DevOps, and IT management. I have successfully conducted stress testing using JMeter, managed IT procurement, and maintained essential equipment to enhance operational efficiency. My background in data annotation and object detection further complements my technical expertise, allowing me to contribute effectively to diverse projects.
As a proactive problem solver, I thrive in dynamic environments where I can leverage my technical skills to support teams and improve processes. I am committed to continuous learning and adapting to new challenges, ensuring that I remain at the forefront of technological advancements in the field.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
siParadigm PVT LTD
Jan 2022 - Present (3 years 7 months)
Collaborated with developers to resolve project issues and ensure smooth operations in live environments. Monitored critical alerts and provided high-priority updates to the team, ensuring project continuity. Worked closely with the QA department to identify bugs, report them on Jira, track their resolution, and verify fixes through testing.
Technical Support Associate
Web Solutions Plus
Jan 2016 - Present (9 years 7 months)
Led a large team as Data Annotation Lead for over 3 years, assisting seniors with scheduling, service protocol improvements, and quality assurance. Resolved customer complaints and concerns efficiently. Possessed extensive experience in data annotation formats including COCO, VOC, and YOLO.
Education
Degrees, certifications, and relevant coursework
National Vocational & Technical Training Commission
Computer Hardware Technician, Computer Hardware
2015 - 2016
Obtained certification as a Computer Hardware Technician. Developed skills in installing, configuring, troubleshooting, and maintaining computer hardware components.
Swedish Institute of Technology
Diploma of Associate Engineer, Electronics
2013 - 2015
Completed a Diploma of Associate Engineer in Electronics. Gained foundational knowledge in electronic systems and their applications.
Availability
Location
Authorized to work in
Job categories
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