Mahboob Ul Rasool
@mahboobulrasool
Application support executive delivering DevOps-driven Linux operations with 99.9% uptime and 95% issue resolution.
PakistanWhat I'm looking for
I am an application support professional with 2.5+ years of experience working with major telecom companies on messaging and VAS services, applying DevOps practices to ensure smooth deployment, monitoring, and troubleshooting.
In my current role I support Telenor's CCSMS and VAS products for Jazz, Ufone, and Zong, achieving a 95% issue resolution rate and 99.9% server uptime while monitoring 90+ Linux-based servers.
I have led and supervised the L1 tech-support team, handled L2 escalations through cross-functional collaboration with QA, Business, and NetOps, and developed comprehensive technical documentation and knowledge bases.
I regularly extract and transform data using SQL for business reporting, use Nagios, Grafana, and Cacti for monitoring, and am completing AWS certification to strengthen my cloud and automation capabilities.
Experience
Work history, roles, and key accomplishments
Application Support Executive
PlanetBeyond Pakistan (Pvt.) Ltd.
Apr 2024 - Present (1 year 4 months)
Supervised the L1 tech-support team and resolved L2 issues within SLA, achieving a 95% issue resolution rate and reducing average resolution time to 1 day from 2–3 days. Monitored 90+ Linux servers to maintain 99.9% uptime and delivered 5 daily SQL-based reports for business stakeholders.
Technical Support Engineer
PlanetBeyond Pakistan (Pvt.) Ltd.
Mar 2023 - Mar 2024 (1 year)
Provided technical support for Telenor CCSMS and VAS services, resolving 25+ runtime issues daily and maintaining 99% service uptime. Performed regular health checks, extracted logs and processed 20+ SIDs daily while monitoring systems via Nagios, Grafana, and Cacti.
Education
Degrees, certifications, and relevant coursework
NTNational University of Sciences and Technology
Master of Science in Systems Engineering, Communication Systems and Network
2018 - 2022
Activities and societies: Actively participated in semester projects.
Completed an MS in Systems Engineering with a major in Communication Systems and Network at NUST from September 2018 to June 2022.
TBThe Islamia University of Bahawalpur
Bachelor of Science in Information Technology, Information Technology
2014 - 2018
Activities and societies: Coursework and projects focused on Computer Networks, Business and Financial Management, C, and C++.
Completed a Bachelor of Science in Information Technology at The Islamia University of Bahawalpur from August 2014 to August 2018.
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
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