Nasa evangel

I’m a document control and project support professional with over 10 years across EPC, finance, and sales—backed by a customer service mindset and a Product Management certification.

In engineering, procurement, and construction projects, I cut project deliverables turnaround time by 85% by designing and maintaining a Master Document Register, and I digitized 1,500 paper records into a searchable archive within a 3-hour window. I also raised document system security by 90% with an electronic record management system, coordinated document control across 5 major oil & gas EPC projects for operators including Chevron, ExxonMobil, and TotalEnergies, and reduced approval-loop delays through standardized document numbering and revision tracking. I stay audit-ready by logging transmittals, tracking contractor correspondence, and flagging obsolete drawings and procedures against unintended use.

My customer-facing experience strengthens how I communicate and drive outcomes. At A&M Finance Limited, I generated $5M in additional revenue through cross-selling, lifted product adoption by 20%, and reduced repeat complaints by 50% by building structured follow-ups for unresolved loan issues; I also reduced monthly escalations by 50 cases through first-contact resolution. Earlier, at Albright Manufacturing Limited, I redesigned onboarding to cut new-client onboarding time by 20%, reconciled and processed over $100K in monthly client payments with full accuracy, resolved 35% of complaints without escalation, and acquired 5 new clients while managing relationships with 15+ existing clients.