Maged Kamel

Boosted on-time delivery to 98% by managing 100+ daily shipments across 5+ partners. Cut logistics costs by 18% via vendor negotiations and route optimization. Reduced manual reporting by 15 hrs/week by redesigning workflows in Freshdesk/Googledocs. Improved client retention by 20% as primary liaison for 10+ VIP accounts.

Led 3 distribution centers, supervising 100+ associates in shipping/receiving, inventory, and order fulfillment. Increased productivity 30% via KPI tracking and Caterpillar Production System. Partnered with logistics teams to optimize delivery schedules, achieving 95% KPI compliance.

Managed a team of 150 associates, driving productivity improvements by setting KPIs, delegating tasks, and addressing performance gaps through tailored training programs. Enhanced inbound operations, achieving a record of unloading 255,000 units in one day, surpassing normal capacity. Reduced costs by 10% through process improvements and data-driven decision-making. Spearheaded safety initiatives,

Managed 3PL delivery stations across Upper Egypt, overseeing daily metrics and improving delivery success rates. Led projects that reduced fake shipments and decreased overtime demands, saving 30% in operational costs. Improved customer satisfaction by implementing initiatives like “Swipe to Finish” and optimizing vehicle safety standards.

Handled 250+ daily customer interactions (calls/emails/chats), exceeding quotas by 15%. Saved 500+ shipments by resolving root causes of delivery failures. Trained 20+ new hires as SME, maintaining 5-star customer satisfaction ratings.

Resolved 150+ daily inquiries, improving resolution speed by 25% via standardized workflows. Ranked top 10% in performance metrics for empathy and problem-solving.

Grew company revenue by 40% by onboarding new vendors and optimizing routes. Led a team of 70 associates, achieving 95% SLA compliance for deliveries.

Completed studies in the Faculty of Law.