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UI@umaribrahim
Experienced senior supply chain analyst with a focus on optimization.
EgyptI am an experienced and analytically-driven senior supply chain expert with over 5 years of expertise across Warehousing, Logistics, and Customer Experience functions. My career has been marked by a proven track record of success in delivering best-in-class performance aligned with strategic business objectives. I am passionate about contributing to global-scale corporations and thrive in dynamic environments.
Currently, I serve as a Senior Customer Experience Analyst at Capgemini, where I spearhead Knowledge Transfer and Go-Live stages, collaborating with Unilever SMEs to develop SOPs. My role involves managing order fulfillment for various customers and implementing data-driven solutions to enhance service levels. I have successfully led automation initiatives that optimized processes and reduced operational disruptions, demonstrating my commitment to continuous improvement.
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Work history, roles, and key accomplishments
Capgemini
May 2022 - Present (3 years 6 months)
Spearheaded Knowledge Transfer and Go-Live stages by collaborating with Unilever SMEs and developing SOPs. Managed order fulfillment for KSA Modern Trade, E-Commerce, and Pharma customers, ensuring a smooth Order-to-Cash cycle.
ARMA
Dec 2021 - Apr 2022 (4 months)
Coordinated dispatch of finished Ghee & Oil products nationwide, generating Sales Orders for various channels. Liaised with shipping agents and inventory teams to ensure timely, just-in-time deliveries.
OPPO
Dec 2020 - Dec 2021 (1 year)
Ensured timely spare parts supply for the maintenance department to support uninterrupted operations. Achieved same-day inventory replenishment by coordinating with the main distribution center and aligning demand with supply.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2016 - 2020
Studied business administration principles and practices. Gained foundational knowledge in various aspects of business operations and management.
Software and tools used professionally
EgyptYou can contact Umar and 90k+ other talented remote workers on Himalayas.
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