Open to opportunities

Umar Ibrahim

@umaribrahim

Message

Experienced senior supply chain analyst with a focus on optimization.

Egypt

Message

What I'm looking for

I am looking for a role that challenges me and fosters growth in a collaborative environment.

I am an experienced and analytically-driven senior supply chain expert with over 5 years of expertise across Warehousing, Logistics, and Customer Experience functions. My career has been marked by a proven track record of success in delivering best-in-class performance aligned with strategic business objectives. I am passionate about contributing to global-scale corporations and thrive in dynamic environments.

Currently, I serve as a Senior Customer Experience Analyst at Capgemini, where I spearhead Knowledge Transfer and Go-Live stages, collaborating with Unilever SMEs to develop SOPs. My role involves managing order fulfillment for various customers and implementing data-driven solutions to enhance service levels. I have successfully led automation initiatives that optimized processes and reduced operational disruptions, demonstrating my commitment to continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Experience Analyst

Current

Capgemini

May 2022 - Present (3 years 3 months)

Spearheaded Knowledge Transfer and Go-Live stages by collaborating with Unilever SMEs and developing SOPs. Managed order fulfillment for KSA Modern Trade, E-Commerce, and Pharma customers, ensuring a smooth Order-to-Cash cycle.

SOP Development order fulfillment Order Management Data Analysis Automation S&OE Meetings performance reporting

Logistics Executive

ARMA

Dec 2021 - Apr 2022 (4 months)

Coordinated dispatch of finished Ghee & Oil products nationwide, generating Sales Orders for various channels. Liaised with shipping agents and inventory teams to ensure timely, just-in-time deliveries.

Logistics Coordination Sales Orders Fleet Operations Route Planning Process Optimization Inventory Management 3PL Coordination

Warehouse Specialist

OPPO

Dec 2020 - Dec 2021 (1 year)

Ensured timely spare parts supply for the maintenance department to support uninterrupted operations. Achieved same-day inventory replenishment by coordinating with the main distribution center and aligning demand with supply.

Warehouse operations Inventory Management Supply Chain Coordination Customer Feedback Analysis