Narendra Sonawane

I'm currently supporting LinkedIn through Aditi Consulting, handling 30–35 helpdesk queries daily via email and Slack while maintaining 99% SLA compliance. I coordinate technical troubleshooting with engineering and cross-functional teams and help deliver high-quality online tutor and student experiences.

I've supported global operations at Zensar Technologies, Medline Industries, and UPS, managing business data, quality controls, turnaround-time reporting, service escalations, and stakeholder communication.

At Medline, I streamlined review and reporting workflows to reduce data-processing turnaround time, using Excel to accurately retrieve, review, and manipulate large datasets. I also trained team members and standardized processes to maintain consistent delivery across global teams.

I enjoy bringing process discipline, clear communication, and reliable execution to distributed operations. My work centers on improving service quality, resolving issues quickly, and helping teams perform consistently.