Narendra Kumar
@narendrakumar4
I manage salon operations, customer service, staff coordination, quality control, and daily reporting.
IndiaWhat I'm looking for
I'm seeking a Salon Manager role where I can apply my experience managing daily operations, customer service, staff coordination, and service quality at Men & Co Hair Salon.
I coordinated staff schedules, task allocation, attendance, appointments, customer enquiries, complaints, and follow-ups. I also monitored cleanliness, presentation, service readiness, inventory needs, and adherence to salon procedures.
Across customer support, sales, content, and quality roles at Wonder Bridge IT Solutions, Physics Wallah, BYJU'S, and other organizations, I've handled issue resolution, client communication, deadlines, reporting, and quality checks. At Physics Wallah, I created, reviewed, and quality-checked more than 500 academic content pieces.
I'm comfortable working in fast-paced, team-oriented environments and bringing together customer handling, operational discipline, documentation, problem solving, and service improvement.
Experience
Work history, roles, and key accomplishments
Transcription Specialist
Sigma AI
Oct 2023 - Present (2 years 11 months)
Provided transcription services.
SME / Author / QC Analyst
Oswaal Books Pvt Ltd
Nov 2021 - Present (4 years 10 months)
Created and quality-checked academic content.
Freelance Interpreter
Multiple Clients
Jan 2017 - Present (9 years 8 months)
Provided freelance interpretation services.
Salon Manager
Men & Co Hair Salon
Jan 2025 - Jan 2026 (1 year)
Managed day-to-day salon operations, customer service, staff coordination, and daily workflow. Coordinated staff schedules, handled customer enquiries, and monitored service quality.
Content Writer
Collegedunia Web Private Limited
Jun 2025 - Oct 2025 (4 months)
Managed multiple assignments while maintaining quality, accuracy, and deadlines. Produced structured content according to editorial requirements.
SEO Content Writer
SEO Academy
Nov 2023 - Mar 2024 (4 months)
Wrote SEO-optimized content.
Academic Content Writer
Emerald Writing Services
Aug 2023 - Feb 2024 (6 months)
Wrote academic content.
Customer Support Specialist
Wonder Bridge IT Solutions
Nov 2022 - Nov 2023 (1 year)
Handled customer enquiries, complaints, issue resolution, and technical troubleshooting. Maintained timely follow-up and accurate communication.
Content Writer
Skylab Solutions Pvt Ltd
Oct 2022 - Nov 2023 (1 year 1 month)
Wrote content for various projects.
Quality Reviewer
Arohanatech EdTech Company
Nov 2022 - Jul 2023 (8 months)
Reviewed content for quality and accuracy.
SME / Content Writer / QC Analyst
Physics Wallah Pvt Ltd
Oct 2021 - Nov 2022 (1 year 1 month)
Created, reviewed, and quality-checked 500+ academic content pieces. Managed quality checks, formatting, tagging, and error reduction.
Content Writer – SEO & Digital Marketing
Rankingeek Marketing Agency
Oct 2020 - Oct 2021 (1 year)
Managed multiple client content assignments and deadlines. Conducted keyword research and aligned deliverables with requirements.
Subject Matter Expert
Innovalence Education Pvt Ltd
Nov 2019 - Oct 2020 (11 months)
Provided subject matter expertise in educational content.
Language Interpreter & Translation Expert
Pranjal Solutions
Oct 2018 - Oct 2020 (2 years)
Provided language interpretation and translation services.
Subject Matter Expert
Gyanohm / Vidyaa Learning Pvt Ltd
Oct 2018 - Oct 2019 (1 year)
Provided subject matter expertise in educational content.
Subject Matter Expert
Cloudbird Private Limited
Oct 2017 - Oct 2018 (1 year)
Provided subject matter expertise in educational content.
Proofreader & Quality Check
Physics Factor
Sep 2017 - Oct 2018 (1 year 1 month)
Proofread and quality-checked content.
Trainee – Sales & Business Development
BYJU'S – The Learning App
Aug 2016 - Sep 2017 (1 year 1 month)
Generated leads, pitched products, handled follow-ups, and supported customer acquisition. Developed client relationships in a target-driven environment.
Education
Degrees, certifications, and relevant coursework
CSVTU University
Master of Technology, Technology
2018 - 2020
Grade: 73%
Pursued a Master of Technology degree from CSVTU University, achieving 73%.
BPUT University
Bachelor of Technology, Technology
2012 - 2016
Grade: 74%
Completed a Bachelor of Technology degree from BPUT University, achieving 74%.
DAV Public School
Higher Secondary Certificate, General Studies
Grade: 73%
Completed Higher Secondary Certificate (HSC) from DAV Public School, achieving 73%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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