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Nadeem khan

@nadeemkhan

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Dynamic professional skilled in customer service and digital marketing.

India

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What I'm looking for

I am looking for a challenging role in the BPO industry that allows me to utilize my communication and problem-solving skills while contributing to customer success and operational excellence.

I am a dynamic and results-driven professional with a strong background in customer interaction, communication, content creation, and digital marketing. My experience spans both voice and non-voice processes, allowing me to effectively handle client queries and ensure high service standards. I thrive in fast-paced environments and excel at multitasking while maintaining a focus on client satisfaction.

Throughout my career, I have developed engaging content for various platforms, including blogs and social media, and have successfully managed customer service operations in my own bakery business. My educational background, including a PG Diploma in Entrepreneurship, complements my practical experience, equipping me with the skills necessary to contribute to operational excellence in the BPO industry.

Experience

Work history, roles, and key accomplishments

Current

Home Tutor

Current

Home Tutor

Jan 2018 - Present (7 years 5 months)

Delivered personalized learning for students (Class 5 to 10) in Maths and Science. Additionally, trained students in communication, soft skills, entrepreneurship, and NEET preparation.

Curriculum Development Communication Skills Soft Skills Mentoring

Content Writer

BoonTrip.com

Oct 2024 - Dec 2024 (2 months)

Created engaging travel-related blogs and content for social media platforms (LinkedIn). Ensured alignment of written content with marketing strategies and brand tone.

Content Creation Social Media Marketing Content Strategy LinkedIn

Founder & Operations Manager

Hind Bakery

Mar 2023 - Oct 2023 (7 months)

Built and managed a local bakery business from scratch, overseeing end-to-end customer service and production. Directly interacted with customers, handling complaints and boosting client satisfaction.

Business Management Customer Service Operations Management Customer Satisfaction

Digital Marketing & Advertising Manager

SaraTechno

Sep 2020 - Present (4 years 9 months)

Handled SEO, SEM, and ad campaigns, creating digital content and managing online customer interactions via social platforms. This role focused on enhancing the company's digital presence and customer engagement.

SEO SEM Campaigns Social Media Management

Social Media Manager & Content Writer

IAS_Aspirants_study

Jul 2020 - Present (4 years 11 months)

Conducted research on various educational topics to create daily educational posts. This significantly increased the Instagram page's reach and engagement.

Content Research Social Media Management Content Creation

Volunteer Teacher

Nanak Ji Society

Taught underprivileged students using interactive methods and real-life applications. Provided free study material and STEM-focused education to enhance learning outcomes.

Curriculum Development Community Engagement

Content Writer

Startup Ace

Apr 2022 - Present (3 years 2 months)

Developed blog posts and promotional content for digital platforms. Collaborated with the marketing team to enhance online engagement.

Digital Marketing Collaboration Online Engagement

Education

Degrees, certifications, and relevant coursework

Jamia Millia Islamia

PG Diploma, Entrepreneurship

Currently pursuing a Post Graduate Diploma in Entrepreneurship, focusing on developing skills for business creation and management. This program provides a comprehensive understanding of entrepreneurial ecosystems and venture development.

M.J.P. Rohilkhand University

Bachelor of Science, Science

Grade: 67.11%

Completed a Bachelor of Science degree, gaining foundational knowledge in scientific principles. Achieved a strong academic performance with a final grade of 67.11%.

U.P. Board

Intermediate, General Studies

Grade: 77.2%

Completed Class 12 education with a focus on general subjects, achieving a grade of 77.2%. This stage of education provided a broad academic foundation.

U.P. Board

High School, General Studies

Grade: 74%

Completed High School (Class 10) education, laying the groundwork for further academic pursuits. Achieved a commendable grade of 74% in various subjects.