Naphisaker Khongwir

Handle customer inquiries and issues via phone, chat, and email, ensuring prompt and accurate solutions. Use Zendesk to manage customer interactions and process payments according to SOPs and policies.

Attend to customer needs by interacting with clients and planning holiday packages. Support sales and promotion while handling customer queries, requests, and issues to ensure resolution.

Assist clients with holiday planning by attending to customer needs and preparing holiday packages. Interact with clients, handle queries and issues, and support sales and promotion while meeting targets.

Teach English to younger Australian children, covering grammar and literature. Provide guidance across reading, writing, listening, and speaking.

Train learners in advanced English with a focus on improving IELTS and PTE band scores for study or work abroad. Guide modules including reading, writing, listening, and speaking, and evaluate essays, letters, and reports.

Teach advanced English to learners aged 17 to 45 and provide strategies to achieve required IELTS/PTE band scores for work or study abroad. Guide reading, writing, listening, and speaking modules and evaluate written responses including essays, letters, and reports.

Provide certified English training specializing in PTE, IELTS, and general English. Teach learners strategies and guidance for exam preparation.

Create scripts for the IELTS listening module and set corresponding questions and answers. Support IELTS listening content development within the project timeframe.

Plan holiday trips for clients and handle customer interactions including queries, requests, and issues. Support sales and promotion while working toward goals and targets.

Manage key accounts in the wine department through sales and marketing promotion activities. Monitor wine stock, ensure distribution to outlets as ordered, and support sponsored events and related public relations.

Freelance marketing media planner responsible for circulating company advertisements across newspapers, local TV, and radio. Handle advertisement design and contribute with photography/videography and logo design.

Plan and circulate company advertisements across newspapers, local TV media houses, and radio. Design advertisements and support creative production including photography/videography and logo design.

Support publicity and advertising for Toshan Singh Nongbet, a finalist of India’s Got Talent, under the Directorate of Information and Public Relations. Design pamphlets, posters, and billboards and circulate advertisements across local channels.

Manage an exhibition event for sericulture and handloom products under the Government of Meghalaya. Handle venue setup and stalls, coordinate accommodation and food for participants, and support advertising and event programming for opening and closing ceremonies.

Coordinate website advertising by dealing with clients and explaining ad rates, sizes, and pages. Support media production tasks including film/studio production, editing, and scripting for radio and film.

Work on documentary films and related media production, including editing and script planning. Create scripts for radio and support production activities such as acting and studio work.

Officiate for about a month and teach nursery students. Teach English and Arithmetic and support singing activities.

Certified in a 120-hour Advanced TEFL course in 2023.

Completed a Diploma in communication training specialized in IELTS & PTE training in 2021.

Earned a Bachelor of Arts in Mass Communication and Video Production (studied via St. Anthony’s College, Shillong) in 2011.

Studied Class 12 (Commerce) at Seven Set School in Shillong, completed in 2008.

Completed Class 12 (Commerce) under the Meghalaya Board of School Education in 2008.

Completed Class 10 (ICSE) at Pine Mount School, Shillong in 2006.

Completed a Diploma in communication training specialized in IELTS & PTE training in 2021.

Completed a 120-hour Advanced TEFL course in 2023.

Earned a Bachelor of Arts in Mass Communication and Video Production from North Eastern Hill University (St. Anthony’s College), Shillong, in 2011.

Completed Class 12 (Commerce) under the Meghalaya Board of School Education in 2008.

Completed Class 10 via the ICSE in 2006 from Pine Mount School, Shillong.