Open to opportunities

Aman Preet

@amanpreet

Experienced education and customer-relations professional skilled in training, coaching, and client relationship management.

India

Message

What I'm looking for

I seek a role combining training and client-facing leadership where I can develop staff, improve learner outcomes, and contribute to operational growth in a collaborative environment.

I am an education-focused professional with experience as a trainer, coordinator, and manager across language instruction and customer-facing roles. I have taught IELTS, PTE, spoken English, developed curricula, evaluated student progress, and managed classroom and online instruction.

I have held leadership roles including Senior Relationship Manager, Branch Manager, Assistant Manager, and Coordinator where I hired and trained staff, managed operations, maintained customer records, and drove revenue and service outcomes. I consistently use data and feedback to improve programs and resolve client issues.

I hold an M.A. in Economics and have a strong record of academic distinction. I bring punctuality, organizational skills, adaptability to multiple delivery modes, and basic MS Office skills to support teams and students while advancing institutional goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Relationship Manager

Current

Fitelo

Aug 2023 - Present (2 years 2 months)

Serve customers by resolving service issues, maintain and update client records, attract potential customers through inquiry handling, and follow up to ensure resolution while contributing to team goals.

Customer Service Client Relations CRM Account Management Team Collaboration Competitor Analysis

Branch Manager

Grey Matters English Academy

Dec 2022 - Mar 2023 (3 months)

Hired and trained sales staff, managed inventory and purchasing decisions, maintained customer loyalty records, and evaluated revenue and expense reports to align branch operations with corporate brand and targets.

Team Leadership Hiring Inventory Management Sales & Management Revenue Analysis

Assistant Manager

Golden Pearls

May 2022 - Nov 2022 (6 months)

Managed hiring and training of sales associates, informed purchasing and inventory strategy based on trends, maintained customer records, and evaluated financial reports to support business promotion and alignment with corporate office.

Staff Training Merchandising Inventory Analysis Financial Reporting Sales Operations

Language Trainer

SIEC Ludhiana

Dec 2021 - May 2022 (5 months)

Delivered language instruction, conducted assessments, maintained student records, and provided individualized support to improve learners' English proficiency from December 2021 to May 2022.

IELTS Training Spoken English Lesson planning Assessments Classroom Instruction

Coordinator

WWTTS

Jan 2019 - Jan 2021 (2 years)

Coordinated curriculum standards and staff recruitment, observed teaching methods to standardize curricula, managed budgets and reports, and led professional development from Jan 2019 to Jan 2021.

Curriculum Evaluation Recruitment Educational Leadership Budgeting & Compliance Program Management Data Analysis

IELTS & PTE Trainer

The English Counsel

Jan 2017 - Dec 2018 (1 year 11 months)

Adapted teaching methods to student needs, prepared and graded assessments, and conducted classes and workshops to improve English language competencies between Jan 2017 and Dec 2018.

IELTS Test Preparation Lesson planning Assessments Workshop Facilitation Classroom Instruction

Assistant Trainer

Touchstone Educationals

Aug 2021 - Present (4 years 2 months)

Facilitated classroom discussions, prepared course materials, evaluated student work, and provided additional support to students while maintaining attendance and grades.

Curriculum Development Classroom Management Online Teaching