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Harpreet User

@harpreetuser

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I support customers and education communities through calm communication, structured workflows, and no-code AI tools.

India

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What I'm looking for

I'm looking for a customer success, support, or education-facing role where I can communicate with customers, parents, students, or teachers while improving documentation and workflows with AI-assisted tools.

I've supported US and UK customers in high-volume service environments, handling Delta Airlines reservations at IBM and credit card payment recovery conversations at BA Continuum.

Most recently, I taught middle-school English at Sacred Heart Senior Secondary School, communicating with students, parents, and staff while managing learning materials and day-to-day coordination.

I'm transitioning into customer success, bringing practical no-code chatbot workflow experience with n8n and ChatGPT, plus clear documentation, content creation, and process-focused support.

Experience

Work history, roles, and key accomplishments

Middle School English Teacher

Sacred Heart Senior Secondary School

Jul 2023 - Jun 2025 (1 year 11 months)

Communicated clearly with students, parents, and school staff in a structured and professional setting. Managed classroom coordination, learning materials, and day-to-day follow-through with patience and consistency.

Communication Skills Classroom Management Documentation Process Follow Through

Credit Card Payments Recovery Agent

BA Continuum

Mar 2008 - Jul 2010 (2 years 4 months)

Handled high-volume inbound conversations with UK customers in a professional and target-driven environment. Resolved concerns through active listening, negotiation, and calm communication.

Customer Service Active Listening Negotiation Communication Skills

Delta Airlines Customer Service and Reservations Representative

IBM

May 2005 - Mar 2008 (2 years 10 months)

Supported US customers with airline reservation inquiries and service-related issues for Delta Airlines (US). Delivered customer service through clear communication, issue handling, and process adherence.

Customer Service Reservations Communication Skills Multitasking