At City and County of Denver, I handle 50–70 non-emergency calls per shift, route requests using triage criteria, and escalate urgent situations to Denver 911. I document every interaction in Salesforce and work across city departments to resolve issues.
At South Metro Fire Rescue, I helped develop and review procedures, policies, HIPAA compliance, and training programs. I also triaged calls and tracked field units in real time during 24-hour shifts, including wildland fire incidents.
As a Starbucks Store Manager, I built weekly schedules and labor forecasts to match staffing with customer demand, including round-the-clock coverage. I analyzed monthly P&L reports for growth and efficiency opportunities and was recognized for keeping average turnover at 18% year over year.
I built Thin Gold Line Wellness while working full-time, creating its website, branding, blog, social media, and coaching packages. I also created and launched a digital meal and workout guide for shift workers, sold through online checkout.
