Open to opportunities

Naomi Muturi

@naomimuturi

Message

Dedicated professional skilled in customer relationship management and sales.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my skills in customer relationship management and sales.

I am a dedicated professional with a proven ability to maximize revenue through effective customer relationship management, negotiations, and innovative selling strategies. My motivation drives new business by establishing strong alliances with clients and industry leaders, ultimately increasing market share. I thrive in fast-paced environments, demonstrating self-motivation and creativity to achieve both personal and corporate goals.

With strong team leadership skills, I excel in collaborative settings, working effectively with individuals from diverse backgrounds. My experience spans various roles, including Customer Service Representative at Watu Gari, where I ensure customer satisfaction by addressing inquiries and resolving complaints. I have also contributed to business development as an Agent Relationship Representative at Koko Networks, where I supported agents in achieving sales targets.

Experience

Work history, roles, and key accomplishments

Current

Retail Sales Merchandiser

Current

Multichoice Limited

Jun 2019 - Present (6 years)

Planned and developed strategies to sell products, aiming to meet sales and profit targets. Ensured maximum product distribution and high branding visibility in supermarket stores.

Brand Ambassador Sales Reporting

Current

Customer Service Representative

Current

Watu Gari

Apr 2022 - Present (3 years 2 months)

Provided support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction with company services. Maintained accurate customer records within the CRM system and escalated complex issues to the appropriate department.

Customer Service CRM Product Knowledge Customer Relationship Management

Sales Representative

Eco Bank

Oct 2017 - Dec 2017 (2 months)

Opened new accounts for clients and negotiated on suitable bank products. Made sales using various customer sales methods including activations, door-to-door, cold calling, and presentations.

Sales Customer Relationship Management Sales Reporting

Teller

YU-ME Communications Gilgil

Jan 2012 - Sep 2014 (2 years 8 months)

Proactively engaged customers by offering products and services to enhance loyalty and retention. Handled customer complaints and reconciled cash daily to ensure accurate bank balances.

Customer Engagement Complaint Handling Cash Management Bank Reconciliation Reporting Confidentiality

Article Writer

Crypto Currency Article Writing

Wrote articles related to cryptocurrency topics for various clients. Researched and presented complex information in an understandable format.

Content Creation Research Editing

Agent Relationship Representative

Koko Networks

Aug 2020 - Mar 2022 (1 year 7 months)

Supported assigned agents to achieve cooker and fuel sales targets and maximize profitability. Acted as a brand ambassador during field activations and routine sales activities.

Business Development Sales Brand Management Customer Service Relationship Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Diploma, Public Relations

Completed a diploma program focusing on public relations principles and practices. Gained skills in communication strategies, media relations, and public image management.

Egerton University

Bachelor of Commerce, Operations Management

Studied operations management, gaining expertise in optimizing business processes and supply chain management. Developed skills in strategic planning and resource allocation.