Looking for a job

Naomi Kyeva

@naomikyeva

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Hospitality professional delivering exceptional guest service and efficient operational support.

Kenya

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What I'm looking for

I am seeking a guest-facing hospitality role where I can deliver excellent service, support daily operations, grow front-office skills, and work within a team-focused, integrity-driven organization.

I am a resourceful, hospitable, and result-driven individual with 12 months of cumulative experience. I hold a Higher National Diploma in Hospitality Management.

I have served in front-office and reception roles where I managed reservations, maintained accurate membership and billing records, and handled bookings using Oracle Hospitality to enhance guest satisfaction. I consistently greeted and assisted members and guests with warmth, resolved complaints, and promoted facility services.

I am passionate about delivering excellent service and contributing to efficient day-to-day operations in teams that value integrity, attention to detail, and collaboration. I bring strong communication, analytical, and organizational skills to guest-facing and operational roles.

Experience

Work history, roles, and key accomplishments

Receptionist

Karen Country Club

Nov 2024 - May 2025 (6 months)

Greeted and assisted members with professionalism.
- Handled queries via phone, email, and in person.
- Supported new member registration and shared membership benefits plus information.
- Managed reservations for dining, golf, tennis, and events.
- Maintained accurate membership and billing records.
- Ensured authorized access.
- Gathered and relayed feedback.

Front Office Trainee

Sarova Stanley

Apr 2024 - Jul 2024 (3 months)

Delivered welcoming guest experiences and promoted hotel facilities to enhance guest satisfaction; handled bookings using Oracle Hospitality and resolved guest complaints to ensure room readiness and service standards.

Oracle Hospitality Hospitality Management Communication Customer Service

Hospitality Intern

Palacina The Residence and Suites

Apr 2022 - Jul 2022 (3 months)

Supported housekeeping and food & beverage operations, maintaining linen and sanitation standards and assisting kitchen prep to uphold food safety; aided inventory control and procurement to streamline supplies.

Housekeeping Food Safety Inventory Control Linen Management Customer Service

Education

Degrees, certifications, and relevant coursework

International Hotel and Tourism Institute

Higher National Diploma, Hospitality Management

2021 - 2024

Completed a Higher National Diploma in Hospitality Management (September 2021–August 2024), focusing on hospitality operations, customer service, and food safety.