Naomi Augustine
@naomiaugustine1
I resolve customer inquiries and build client relationships across phone, email, live chat, and CRM systems.
NigeriaWhat I'm looking for
I've supported clients at CEED Academy, Housepadi, and Veritasi Homes & Properties, managing customer inquiries, complaints, follow-ups, and virtual consultations across phone, email, and digital channels. At Veritasi Homes & Properties, I engaged 30 prospective clients weekly and generated 15–20 qualified leads through consistent customer engagement and documentation.
I maintain accurate CRM and ticketing records, resolve issues professionally, and help clients make informed decisions. I use HubSpot, Zendesk, Google Workspace, Microsoft Office Suite, Zoom, and Microsoft Teams to deliver organized remote support.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
CEED Academy
Sep 2025 - Present (1 year 2 months)
Conducted virtual consultations with 15-20 prospective clients weekly, providing guidance based on career goals and learning needs. Built client relationships through follow-up calls, emails, and virtual engagement, contributing to lead conversion and client engagement.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
National Diploma, Hospitality Management
Pursued a National Diploma in Hospitality Management, gaining foundational knowledge in hospitality operations and customer service.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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