I am a Network Operations Center (NOC) Lead with over 6 years of experience at Synchronoss Technologies, specializing in 24×7 operations, major incident management, service reliability, and ITIL-based service management. Throughout my career, I have led a team of 12 engineers, managed critical SEV-1 and SEV-2 incidents, coordinated cross-functional teams, and ensured high service availability across mission-critical production environments. I have consistently achieved 100% compliance with the 15-minute SEV initiation OLA, helped reduce false alerts by over 30% through monitoring optimization, improved incident response efficiency by approximately 25%, and maintained more than 99% SLA compliance. I am proficient in ServiceNow, Grafana, SolarWinds, LogicMonitor, AWS, Linux, and ITIL processes.
Beyond my technical expertise, I enjoy mentoring team members, improving operational processes, creating knowledge documentation, and driving continuous service improvements. I have been honored with the SyncXcellence Award twice in recognition of my contributions to operational excellence.
Outside of work, I enjoy traveling, sketching, art and craft, and cooking. I am passionate about learning new technologies and continuously developing my leadership and technical skills. I am now seeking an opportunity where I can leverage my operational leadership experience to contribute to a high-performing organization while continuing to grow professionally.
