Open to opportunities

Nancy Sowho

@nancysowho

Message

I support customers and streamline remote administrative operations.

Nigeria

Message

What I'm looking for

I'm seeking an entry-level remote Customer Support, Virtual Assistant, or Administrative Assistant role where I can use my customer service, administrative, email and chat support, and remote-work skills.

I've supported customers at Martnam Travels and Tours Ltd and Nike Art Gallery, resolving enquiries, assisting purchases, processing transactions, and maintaining positive customer relationships.

I also run a self-employed fashion business, where I manage client consultations, appointments, orders, and daily customer communication. Certified in Customer Support and Remote Work through Digital Witch, I'm trained in Freshdesk, Zapier, CRM fundamentals, email and chat support, data entry, and remote collaboration.

Experience

Work history, roles, and key accomplishments

Current

Fashion Designer

Current

Self-Employed

Jan 2023 - Present (3 years 7 months)

Consult clients and create custom garments. Manage appointments, orders, and customer communication while providing excellent customer service.

Customer Service Appointment Scheduling Order Management

Customer Service Representative

Martnam Travels and Tours Ltd

Jan 2020 - Dec 2023 (3 years 11 months)

Responded to customer enquiries professionally and resolved concerns while maintaining positive relationships. Supported daily operations with team members.

Customer Service Problem Solving

Sales Representative

Nike Art Gallery

Jan 2018 - Dec 2020 (2 years 11 months)

Assisted customers with purchases and processed transactions accurately. Maintained a welcoming shopping environment.

Customer Service Sales Transaction Processing

Education

Degrees, certifications, and relevant coursework

Digital Witch

Certificate of Completion, Customer Support and Remote Work

Completed the Customer Support and Remote Work Program, with training in Freshdesk, Zapier, CRM fundamentals, email and chat support, data entry, Microsoft Office, and Google Workspace.