Open to opportunities

Nancy Presley

@nancypresley

Senior billing analyst and business services professional leveraging psychology-informed problem-solving to improve accuracy and support customers.

United States

Message

What I'm looking for

I’m looking to apply my billing expertise and psychology-driven problem-solving in a corporate role that values accuracy, strong communication, and continuous improvement—while supporting teams and customers toward measurable success.

I’m a Business Services Senior Billing Analyst focused on accurate, timely invoicing and issue resolution across high-volume customer accounts. I’ve facilitated and managed billing processing that netted approximately 30% or $650M of total annual revenue, performing heavy invoicing through integrated electronic systems and conducting weekly audits for discrepancies.

I balance precision with communication—conducting collection calls, resolving billing issues, and processing credit and adjustments. Alongside my business services background, I’ve trained in mediation through NYC Community Mediation Services, earned a Certified Lean Yellow Belt, and served in student guidance and services roles using tools like Edgenuity and providing social-emotional and personal counseling support.

Experience

Work history, roles, and key accomplishments

Current

Student Guidance Counselor

Current

Language and Literacy Academy

Jul 2025 - Present (1 year)

Provide academic career support and student counseling to guide learners toward graduation, including social-emotional and personal counseling support. Collaborate with teachers and families and assist with front office and classroom needs as required.

Academic Advising Student Counseling Edgenuity Collaboration Front Office Administration Microsoft Office Problem Solving Interpersonal Communication Critical Thinking Multitasking

Student Services Coordinator

Florida Technical College

Mar 2025 - Jul 2025 (4 months)

Assist students in navigating courses and locating assignments, including daily calls to students who may be falling behind. Plan and conduct campus student activities with a focus on student engagement.

Student Services Academic Support Student Engagement Student Activity Planning Microsoft Office Interpersonal Communication Multitasking Problem Solving Patience

Business Services Senior Billing Analyst

Randstad USA Financials

Oct 2021 - Nov 2024 (3 years 1 month)

Manage accurate and timely processing of customer accounts, including heavy invoicing across daily, weekly, bi-weekly, and monthly cycles. Perform weekly portfolio audits, handle collection calls, resolve billing issues, and process credit and adjustments.

Invoicing Electronic Billing Systems Customer Billing Account Adjustments POS Balance Verification Ariba OB10 Fieldglass Aetna Sterling Kellogg Microsoft Office Problem Solving Attention To Detail Interpersonal Communication

ESE Paraprofessional Teacher

Broward County Public Schools

Aug 2017 - Jun 2021 (3 years 10 months)

Develop and provide a positive learning environment that supports intellectual, personal, and social development for ESE students. Establish classroom management and assist with student engagement and personal hygiene/restroom functions, including participation in summer ESY programs.

Classroom Management Student Engagement Restroom Support ESY Programs Interpersonal Communication Patience Critical Thinking

Account Receivable Clerk

Seminole Tribe of Florida

Feb 2014 - Aug 2015 (1 year 6 months)

Handle account receivable processing using Lawson modules, including high-volume invoicing and posting of revenue. Create and process credit memos, adjustments, and write-offs, and assist with discrepancy research and month-end closings.