Marilyn Mapuatuli

I’m a Billing Analyst who combines exceptional communication with detail-oriented processing to help clients get reliable, credible payments and well-maintained accounts. I’m driven by challenges, committed to customer service, and careful with written and telephone follow-through.

Since 09/2016, I’ve validated debit accounts to ensure the credibility of payments and managed the full billing flow—sending invoices, receiving and sorting incoming payments, and tracking what arrives against client accounts. I keep accurate records of outstanding balances and document account activity so issues can be resolved quickly and consistently.

Earlier, I strengthened my document and data accuracy through roles like Document Specialist and Data Entry Clerk. At Swiss Post, I prepared, verified, and scanned mortgage and loan documentation, then pulled and filed documents back while assisting with training and monitoring new employees; at KForce, I entered numerical data into databases using a 10-key pad, verified customer accounts, and researched payment issues to correct balances. I also built call-center excellence as a Senior Customer Service Representative—answering 100+ calls daily, following scripts and policies to meet call-time and quality standards, and documenting interactions in Citrix to track requests, problems, and solutions.