Open to opportunities

Amber Jones

@amberjones3

Message

Dedicated professional with expertise in billing, trauma-informed advocacy, and educational support.

United States

Message

What I'm looking for

I seek a role combining billing/administrative responsibilities with client-centered advocacy in a collaborative, trauma-informed organization focused on operational excellence and growth.

I am a dedicated professional with extensive experience across education, healthcare administration, and advocacy, holding an MA in Special Education and Applied Behavior Analysis. I have a strong track record in patient billing operations, accounts receivable collaboration, and developing streamlined workflows that reduce claim denials while maintaining regulatory compliance.

My background includes trauma-informed crisis intervention as a domestic violence advocate, hands-on behavioral support as a Registered Behavior Technician, and operational roles in clinical and school settings. I bring meticulous attention to detail, excellent communication, and a commitment to compassionate, client-centered service that improves outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Billing Specialist

Current

Upstream Rehabilitation

Jan 2025 - Present (1 year)

Conduct comprehensive patient billing reviews to identify and resolve errors prior to claims submission, streamline billing workflows to reduce claim denials, and reconcile payments to ensure timely reimbursement and regulatory compliance.

Medical Billing Accounts Receivable Regulatory Compliance Payment Processing Documentation

Current

Domestic Violence Advocate

Current

Safehouse

Jan 2023 - Present (3 years)

Provide trauma-informed crisis support and customized safety planning for survivors, accompany clients to medical and legal appointments, and maintain confidential documentation to ensure comprehensive, compliant survivor services.

Crisis Intervention Trauma Informed Care Client Advocacy Case Documentation Confidentiality Resource Navigation

Medical Receptionist

Hope Animal Clinic

Jan 2023 - Jan 2025 (2 years)

Coordinated scheduling for surgeries and consultations, managed patient records and medication dispensing under supervision, processed client billing transactions, and maintained clinic operations to optimize workflow and compliance.

Scheduling Medical Records Billing Payment Processing Inventory Management Customer Service Regulatory Compliance

Registered Behavior Technician

Freedom Therapies

May 2021 - Feb 2023 (1 year 9 months)

Implemented individualized behavior intervention plans under BCBA supervision, collected precise behavioral data to track progress, and used evidence-based de-escalation techniques to support client independence and safety.

Applied Behavior Analysis Behavioral Interventions Data Collection Crisis Intervention De Escalation Techniques Progress Monitoring client support

Teacher's Aide & Payroll Assistant

Christian Academy School

Jan 2015 - Dec 2020 (5 years 11 months)

Provided instructional support and supervised students across grade levels while assisting with payroll operations by collecting hours, verifying accuracy, and preparing administrative reports to support school administration.

Student supervision Payroll Processing Classroom Management