I'm currently coordinating HIPAA-compliant health evaluations for Sinture / Signify Health, averaging 400 outbound calls and 25 scheduled appointments daily. Previously at Charter / Spectrum, I resolved telecommunications billing and account issues while educating customers on charges, services, and product features.
With a BBA in Accounting and experience at Comerica Bank, I bring accurate account management, cash reconciliation, compliance, and client education to fast-paced customer-facing operations. I'm bilingual in English and Spanish and experienced with Salesforce, CRM systems, claims processing, and high-volume service workflows.
