Pythia Mweene
@pythiamweene
Motivated healthcare professional transitioning to customer service roles.
What I'm looking for
I am a motivated and detail-oriented professional with over 6 years of experience in healthcare support, specifically in clinical and administrative roles. My background as a Registered Nurse has equipped me with excellent communication, organizational, and problem-solving skills. I am eager to transition into remote work as a Call Center Agent, Customer Service Representative, or Virtual Receptionist, where I can leverage my skills to provide outstanding customer service.
Throughout my career, I have demonstrated a strong commitment to patient care and confidentiality. At Ng’ombe Clinic, I provided patient-centered nursing care, conducted comprehensive assessments, and collaborated with multidisciplinary teams to develop individualized care plans. My experience as Facility In-charge at Sibalumbi Clinic further honed my leadership abilities, where I oversaw operations and ensured effective service delivery. I am tech-savvy and quick to learn new systems, making me well-suited for a fast-paced, virtual environment.
Experience
Work history, roles, and key accomplishments
Registered Nurse
Ng'ombe Clinic
Sep 2020 - Present (4 years 10 months)
Provided patient-centered nursing care in both outpatient and inpatient settings, conducting comprehensive physical assessments and accurately recording vital signs. Administered medications, injections, and treatments as prescribed by physicians, while monitoring patient progress and responding promptly to changes in condition.
Facility In-charge
Sibalumbi Clinic
Sep 2019 - Present (5 years 10 months)
Oversaw the overall management and operations of the health facility, supervising clinical and non-clinical staff to ensure effective service delivery. Provided leadership and direction to the healthcare team, monitored patient care, and ensured adherence to clinical guidelines.
Outpatient Records Volunteer
Mwami Hospital
Jan 2019 - Present (6 years 6 months)
Assisted in organizing and maintaining outpatient medical records and patient files, registering patients and ensuring accurate entry of personal and clinical information. Retrieved and filed patient records for medical staff in a timely and efficient manner, while ensuring confidentiality and proper handling of sensitive medical information.
Education
Degrees, certifications, and relevant coursework
Mwami Schools of Nursing and Midwifery
Diploma, Registered Nursing
Completed a comprehensive nursing program, gaining expertise in patient care, medical procedures, and healthcare protocols. Developed strong clinical skills and a deep understanding of nursing principles.
St Margret Secondary School
Grade 12 Certificate, General Studies
Successfully completed secondary education, earning a Grade 12 Certificate. Acquired foundational knowledge across various subjects, preparing for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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