Eileen Akinyi

I’m a Customer Support Specialist with 3+ years of experience delivering exceptional service in hospitality. I handle reservations, booking modifications, customer inquiries across phone, email, and in-person channels, and I resolve complaints while keeping a calm, professional, empathetic approach.

Across front desk and guest-facing roles, I coordinate daily operations and administrative processes, support customers with account needs, and manage cancellations to protect service quality. I’m proficient with Microsoft Office and Google Workspace, and I’m comfortable working remotely with a reliable internet connection.