Nancy Kamille Fernandez

Leads end-to-end quantitative and qualitative research projects, manages multiple client engagements, and presents findings to executives. Also serves as Content Lead for corporate branding initiatives, developing website content and thought leadership articles.

Produced social media listening reports using Brandwatch, monitored online conversations and consumer sentiment for Cignal and TV5 brands, and delivered insights to inform strategic brand and communications strategies.

Wrote credit card and financial product review articles for small business audiences in the United States, conducted research and fact-checking, and produced SEO-friendly content aligned with editorial standards.

Led business process mapping initiatives to identify workflow improvements, collaborated with government stakeholders to standardize processes, and supported organizational improvement through process analysis and policy review.

Managed end-to-end customer insights projects supporting business strategy, presented actionable recommendations to improve customer experience and event performance, and collaborated with regional stakeholders to drive data-informed decision-making.

Managed cross-functional research projects from planning to reporting, partnered with clients to understand business objectives, and coordinated with fieldwork, data processing, and analytics teams to ensure project quality.

Assisted in managing quantitative research projects from planning to reporting, supported questionnaire development and data processing, and prepared reports and presentations for senior researchers and clients.

Managed full-cycle recruitment for IT and technical positions, partnered with hiring managers to identify talent requirements, and coordinated interviews, assessments, onboarding, and stakeholder communication.

Pursuing a Master of Public Administration degree.

Completed a Bachelor of Arts in Psychology.