Alvin Mañalac

I specialize in strategically planning, creating, and optimizing web content to enhance brand visibility and engagement. Moreover, I contribute to the growth of our XR Creators database, case studies repository, and News & Guides section, resulting in increased website traffic, higher monthly unique visitors, and improved average time spent on the site.

I update, develop, and maintain multiple WordPress websites and landing pages through Divi Theme. I write articles/blog posts for WordPress websites based on research on the Company's social media topics that were already defined. I modify the elements & formats of various websites & landing pages.
I strategize, create posts, and maintain multiple Facebook & Instagram Business Pages.

I am responsible for brainstorming campaigns, creating social media posts and analyzing analytics. I create engaging content for a company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.

I am responsible in creating brand awareness and building presence to position our brand in the market. Brand awareness builds the perceived value of the brand. Posting new content, answering comments, sharing material from important influencers, fans, and customers.
My responsibility also includes growing social media accounts reach and engagement on all relevant platforms.

I implemented initiatives that results to Dialer System efficiency and productivity improvements while assisting unit heads, collection strategists, and team leaders with their strategies and business objectives. I have participated to various Collections Systems projects that contributed to the overall improvement of processes and applications used by Collections Unit.

I have fulfilled Dialer System tasks and created processes and references that standardized the execution of day-to-day dialer activities. I have also executed various initiatives that maximized the capabilities and functionalities of the system.

I supervised the shift and the members of the Manila CDT who have effectively managed their respective NCO sites. While doing this task, I have also managed high-level dialer & IVR campaign requests from different NCO sites, which were utilized as per strategy and with compliance.

I managed and monitored the distribution of dialer & IVR campaigns to dialer analysts which balanced workloads and enabled dialer analysts to complete intraday tasks, provide immediate assistance to NCO sites, and audit campaigns and its historical activities.

I managed the dialer & IVR campaigns for Manila ARM Recoveries and provide recommendations based on generated reports that would show helpful data and statistics on the strategies implemented. I have also participated in Manila ARM Recoveries management team in formulating dialer strategies for designated programs in the collections systems.

I assisted the Dialer Strategy & Execution Manager in formulating strategies for Manila ARM Recoveries’ programs from the collection systems, and executing them through various campaign management, monitoring, and reporting tasks, resulted to structured implementation of plans for all managed portfolios by Manila ARM Recoveries.