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Nancy Francis

@nancyfrancis

Customer Service Representative at Bedmate Furniture Nigeria Ltd, resolving order and delivery issues for furniture customers.

Nigeria
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At Bedmate Furniture Nigeria Ltd, I resolve customer inquiries about furniture orders, delivery updates, and product availability. I also handle complaints, returns, and warranty concerns.

I support customers with product selection and pricing, then process sales requests and coordinate order details with the team. I follow up with the showroom, warehouse, and delivery teams on pending orders.

Earlier at Bedmate Furniture Nigeria Ltd, I demonstrated furniture, supported product selection, and followed up on customer inquiries after purchase. I also worked as a Front Desk Officer at Kings and Queens Integrated Nig Ltd, scheduling appointments and maintaining customer records.

Experience

Work history, roles, and key accomplishments

Education

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OT

Ogun State Institute of Technology

Higher National Diploma, Business Administration & Management

Earned a Higher National Diploma in Business Administration and Management in 2015.

OT

Ogun State Institute of Technology

National Diploma, Business Administration & Management

Earned a National Diploma in Business Administration and Management in 2012.

Tech stack

Software and tools used professionally

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