@oluwaferanmiolasoji
Customer Care Representative at Farm4me Agrotech Limited who handled 500+ monthly enquiries and sustained 92–95% customer satisfaction.
NigeriaAt Farm4me Agrotech Limited, I handled over 500 customer enquiries monthly and resolved complaints, including returns and exchanges. I sustained a 92–95% customer satisfaction rating and analyzed customer feedback trends for management.
As Front Desk Officer at Tecton Studio, I designed a grievance redressal system that reduced complaint response time by 35%. I also deployed digital appointment scheduling that improved operational efficiency by 30%.
Work history, roles, and key accomplishments
Farm4me Agrotech Limited
Jan 2024 - Jan 2025 (1 year)
Managed and resolved over 50% of customer complaints weekly, including processing returns and exchanges. Handled over 500 customer enquiries monthly and achieved a sustained 92–95% customer satisfaction rating.
Tecton Studio
Jan 2022 - Jan 2023 (1 year)
Managed a high-traffic reception area, serving over 30 clients daily. Designed and implemented a guest grievance redressal system that reduced complaint response time by 35% and improved operational efficiency by 30%.
Enadama Group
Jan 2022 - Jul 2022 (6 months)
Supported day-to-day customer service operations as part of a structured internship program, handling client interactions and inquiries.
Degrees, certifications, and relevant coursework
Bachelor of Science, Agricultural Economics & Extension
2017 - 2024
Pursued a Bachelor of Science in Agricultural Economics and Extension, completing the degree in 2024.
Senior School Certificate, General Studies
2013 - 2016
Completed Senior School Certificate (SSCE) from 2013 to 2016.
Discharge Certificate, National Service
Earned the National Youth Service Corps (NYSC) Discharge Certificate.
Certificate, Soft Skills
Earned the Jobberman Soft Skills Certificate.
Software and tools used professionally
NigeriaYou can contact Oluwaferanmi and 90k+ other talented remote workers on Himalayas.
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