I've managed enterprise SaaS and cloud customer relationships for more than 13 years, including roles at Tyler Technologies, Procore Technologies, Higher Logic, and CivicPlus. At Tyler, I served as the post-implementation point of contact for California State Parks on a $50 million, 10-year enterprise contract.
I drive retention and revenue expansion while coordinating external service partners against SLAs and supporting ongoing customer needs. I also manage guest communications, bookings, calendars, and listings across more than 800 U.S. vacation-rental and timeshare properties as an Airbnb co-host.
