Eliora Adesuwa
@elioraadesuwa
Highly skilled professional with a proven track record in client service.
What I'm looking for
I am a highly skilled and adaptable professional with a proven track record of delivering impactful solutions across diverse industries. My strategic mindset and exceptional problem-solving skills enable me to lead and collaborate effectively within cross-functional teams. I have a strong foundation in both analytical and creative thinking, which drives my commitment to continuous learning and innovation.
In my current role as Client Service/Admin Manager at Ziggies Entertainment, I manage guest inquiries and complaints, ensuring high levels of satisfaction while promoting additional services. I also coordinate training sessions and workshops to enhance employee skills and performance, demonstrating my ability to foster relationships with key stakeholders to achieve organizational goals.
Previously, I worked as a Contact Centre Representative at Precious Healthcare Limited, where I handled inbound and outbound communications, addressing customer complaints and providing clear explanations regarding health insurance products. My experience as a Passenger Service Agent further honed my skills in managing high-stress situations and ensuring compliance with company policies.
Experience
Work history, roles, and key accomplishments
Client Service/Admin Manager
Ziggies Entertainment
May 2024 - Present (1 year 1 month)
Responsible for managing guest inquiries and complaints, organizing employee training, and ensuring compliance with internal policies. Overseeing HR-related activities and maintaining employee records while enhancing guest experiences and operational efficiency.
Contact Centre Representative
Precious Healthcare Limited
Oct 2022 - Apr 2024 (1 year 6 months)
Handled inbound and outbound communications, provided information on health insurance products, and resolved customer complaints. Maintained accurate documentation of enrollee interactions and ensured timely resolution of issues.
Passenger Service Agent
PSA
Oct 2021 - Oct 2022 (1 year)
Assisted passengers with check-in processes, managed special requests, and ensured compliance with travel policies. Provided timely assistance during irregular operations and maintained accurate records of passenger interactions.
Education
Degrees, certifications, and relevant coursework
Ambrose Ali University
Bachelor of Arts, English and Linguistics
Bachelor of Arts with a focus on English and Linguistics, providing a strong foundation in language analysis, literature, and communication skills.
Ahamadiyya Secondary School
Secondary School Leaving Certificate
Completed Secondary School Leaving Certificate, gaining foundational knowledge in various subjects and preparing for higher education.
Availability
Location
Authorized to work in
Job categories
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