Open to opportunities

Namrata Yadav

@namratayadav

Customer-focused project and client operations leader delivering cross-border compliance work and measurable retention improvements.

India

Message

What I'm looking for

I’m looking for a customer-facing role where I can lead complex projects, strengthen high-stakes client relationships, and improve delivery workflows—working with diverse stakeholders to drive measurable outcomes in a collaborative, fast-paced environment.

I’m a customer-focused operations professional with 3+ years managing complex projects, client relationships, and multi-stakeholder coordination across APAC. In my role as a Senior Consultant, Technology Risk at KPMG Singapore, I serve as the primary point of contact for Tier 1 APAC banks, ensuring 100% client retention through proactive issue resolution and tight stakeholder alignment.

I consistently deliver on competing priorities by coordinating cross-border compliance work with external legal partners, internal teams, and banking clients—balancing scope, timeline, and quality. I’ve also driven measurable process improvements, reducing project delivery time by 30% through workflow redesign and better documentation protocols, while increasing accuracy and stakeholder satisfaction.

Experience

Work history, roles, and key accomplishments

Senior Consultant

KPMG Singapore

Jul 2022 - Jul 2025 (3 years)

Served as primary point of contact for Tier 1 APAC banks on complex technical and compliance projects, maintaining 100% client retention through proactive issue resolution and stakeholder alignment. Coordinated cross-border multi-stakeholder delivery and optimized workflows to reduce project execution time by 30% while improving accuracy and satisfaction.

Project Delivery Technical Problem Solving Compliance Projects Workflow Optimization

Research Analyst

Institute of South Asian Studies

Feb 2022 - Jul 2022 (5 months)

Coordinated communications, logistics, and deliverables across distributed teams, engaging 100+ policy leaders and industry experts. Synthesized insights from 20+ research reports into actionable guidance, managing concurrent projects with differing stakeholder requirements while maintaining delivery quality.

Project Management Prioritization Cross Functional Collaboration

Content Creator

Humans in the Loop

May 2020 - Aug 2020 (3 months)

Created WordPress-based content on AI tools and ethical ML practices, managing end-to-end publication workflows and site optimization for engagement. Conducted 22 interviews with refugee organizations and AI development firms to shape content and publisher support, while resolving technical and operational issues to improve platform functionality.

Content Management Systems Technical Troubleshooting Stakeholder Engagement Interview Based Research Documentation Google Analytics

Education

Degrees, certifications, and relevant coursework

Lee Kuan Yew School of Public Policy, NUS

Master of International Affairs, International Affairs

Grade: Dean’s List Award for Meritorious Performance

Completed a Master’s in International Affairs at the Lee Kuan Yew School of Public Policy, National University of Singapore. Received a Dean’s List Award for meritorious performance.