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Aiswarya Johny

@aiswaryajohny

HR Operations Specialist at ABB Global Services who developed and maintained 500+ HR SOPs aligned with global standards.

India

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At ABB Global Services, I developed, reviewed, and maintained 500+ Standard Operating Procedures aligned with global HR and business standards.

I also created and updated documentation for employee lifecycle, termination, payroll, and workforce administration processes, partnering with HR, Payroll, and Employee Relations teams to standardize processes across multiple countries.

At Amazon Development Centre Pvt. Ltd., I served as a primary point of contact for employee concerns involving accommodations, leave, attendance, payroll, taxation, and exits. I used Salesforce, ADP, and PeopleSoft to investigate and resolve cases while maintaining SLA compliance.

Across my HR operations work, I’ve supported employee services, policy administration, knowledge management, and process improvement using Lean and Kaizen methodologies.

Experience

Work history, roles, and key accomplishments

HR Operations Specialist

ABB Global Services

May 2023 - Aug 2026 (3 years 3 months)

Partnered with HR, Payroll, and Employee Relations teams to standardize processes across multiple countries. Developed, reviewed, and maintained 500+ Standard Operating Procedures aligned with global HR and business standards.

HR Operations shared services Employee Relations SOP Development Process Improvement Knowledge Management Stakeholder Management Cross Functional Collaboration

Senior Associate

Amazon Development Centre Pvt. Ltd.

Feb 2022 - Mar 2023 (1 year 1 month)

Served as primary point of contact for employee concerns on accommodations, leave management, attendance, payroll, taxation, and exit processes. Utilized Salesforce, ADP, and PeopleSoft to investigate and resolve employee concerns while maintaining SLA compliance.

Employee Relations Case Management Salesforce ADP Peoplesoft HR Operations SLA Compliance Lean Kaizen

Financial Advisor

Bluechip FBA

Jun 2021 - Dec 2021 (6 months)

Provided financial planning and wealth management solutions to individual and corporate clients. Built strong client relationships through personalized advisory services.

Financial Planning Wealth Management Customer Relationship Management Communication Skills Client Servicing

Associate

Amazon Development Centre Pvt. Ltd.

Sep 2020 - Mar 2021 (6 months)

Delivered customer support services while maintaining high customer satisfaction standards. Managed customer inquiries effectively across multiple communication channels.

Customer Support Customer Satisfaction Communication Skills Multichannel Support