Najheem Davis
@najheemdavis
I handle high-volume client intake, customer support, and accurate case documentation.
United StatesWhat I'm looking for
At ALERT Communications, I gather and document client information, pre-screen potential clients for law firms, and coordinate with law offices to initiate legal proceedings while protecting confidentiality in sensitive cases.
I've also supported customers in high-volume call center environments at Axion and Insight Global, resolving issues, scheduling medical appointments, maintaining records, and meeting call-volume and deadline expectations. I'm currently pursuing a Bachelor's in Game Design while building my technical skills.
Experience
Work history, roles, and key accomplishments
Legal Intake Specialist
ALERT Communications
Apr 2025 - Present (1 year 5 months)
Gather and document client information accurately, pre-screen potential clients for law firms, and coordinate with law offices to initiate legal proceedings while maintaining confidentiality and professionalism.
Call Center Representative
Axion
Oct 2020 - Oct 2024 (4 years)
Handled high-volume inbound and outbound calls, resolved customer issues, scheduled medical appointments, and met performance metrics including call quotas and deadlines.
Call Center Agent
Insight Global
Jun 2020 - Oct 2020 (4 months)
Assisted customers with inquiries and issue resolution, accurately documented interactions using internal systems, and maintained efficiency in a fast-paced call center environment.
Deli Clerk
Kroger
Dec 2018 - Sep 2019 (9 months)
Provided customer service and maintained deli operations in a retail environment.
Cashier
Clark Pump & Shop
Jul 2018 - Oct 2018 (3 months)
Operated register, handled transactions, assisted customers, stocked inventory, cleaned store, managed deliveries, and assisted with store closing procedures.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor's Degree, Game Design
2023 -
Pursuing a Bachelor's degree in Game Design with a growing technical skill set.
Capital High School
High School Diploma, General Studies
Completed high school education at Capital High School.
Carver Career Center
Diploma, HVAC
2016 - 2018
Earned a diploma in HVAC from Carver Career Center.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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