Naina Patel

Delivered L3 MDM administration and endpoint management across mobile, Windows and macOS devices, leading deployments and reducing repeat incidents through troubleshooting and RCA. Created SOPs, KBs, and delivered training while supporting 24×7 rotational escalations to meet SLAs.

Provided enterprise MDM support and cloud connector integrations, configured Office 365/AD provisioning, RBAC, MFA and conditional access, and managed device lifecycle and patching for clients. Authored process documentation and supported tenant migrations.

Implemented MobileIron solutions, conducted client workshops, performed UAT/regression testing and system health checks, and produced operational reports while supporting escalations and preparing RCA reports. Delivered training and transition artifacts for support teams.

Managed endpoint and application deployment, troubleshooting enrollment and performance issues, and supported cloud identity integrations for enterprise clients while handling ticketing and operational reporting.

Provided remote desktop, printer and endpoint support, performed patching via WSUS, vulnerability checks and coordinated ITIL-based change activities to maintain server and device health.

Handled technical support and escalations, using ticketing systems to resolve incidents and improve service delivery while contributing to knowledge base and process improvements.

Provided technical support across enterprise systems, performed troubleshooting, and supported ticket resolution using enterprise tools while maintaining client communication and incident documentation.

Delivered voice and accent training and onboarding support to new hires, improving communication effectiveness and readiness for customer-facing roles.

Managed in-store visual merchandising tasks and supported retail presentations to enhance product visibility and store aesthetics.

Grade: 72%

Completed a Bachelor of Science degree with a 72% final score.