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Nafis Akhtar

@nafisakhtar

Enterprise mobility specialist at Accenture Solutions Pvt Ltd designing and supporting Microsoft Intune and Workspace ONE UEM solutions.

India

Message

At Accenture Solutions Pvt Ltd, I design, implement, integrate, and support mobility solutions including Microsoft Intune and Workspace ONE UEM. I also handle L3 escalations for both platforms.

I work with account managers and partners to review customer requirements and provide solutions. My work includes designing and deploying Workspace ONE, and maintaining runbooks, RACI documentation, and knowledge base articles.

At Tech Mahindra Pvt Ltd, I managed mobility environments and delivered proofs of concept, UAT, solution design, deployments, and customer integrations. I also designed and deployed BES 5.0 High Availability infrastructure.

Earlier, I managed BlackBerry Enterprise Server in a 100K+ device environment at Microland Pvt Ltd and supported migrations. At Wipro Pvt Ltd, I implemented and managed BES 4.x/5.x on Lotus Domino and MS Exchange, and deployed 100+ BlackBerry servers.

Experience

Work history, roles, and key accomplishments

Current

Infra Managed Service Specialist

Current

Accenture Solutions Pvt Ltd

Dec 2017 - Present (8 years 11 months)

Responsible for design, implementation, system integration, and support for MDM, MAM, MCM, MEM, and BYOD products across various OEMs. Handles L3 escalations, transitions, and solution architecture for Microsoft Intune and Workspace ONE UEM.

Microsoft Intune Workspace ONE UEM Blackberry IBM MAAS 360 Endpoint management MDM Moderate Acute Malnutrition MCM MEM (Endpoint Manager)Bring Your Own Device Solutions Architect Level 3 Escalations Transition Management Certificate Management Runbook RACI KB Creation

Team Lead

Tech Mahindra Pvt Ltd

Jan 2014 - Dec 2017 (3 years 11 months)

Managed Workspace ONE, IBM MaaS360, XenMobile, and Microsoft Intune environments. Executed POCs, UAT, solution design, deployment, and customer integrations, and led mobility projects and client coordination.

Workspace ONE IBM MAAS 360 Citrix XenMobile Microsoft Intune BES 5.0 High Availability POC UAT Solution Design Deployment Customer Integration Project Management

Sr. Administrator – Messaging

Microland Pvt Ltd

Mar 2013 - Nov 2013 (8 months)

Managed Blackberry Enterprise Server for a 100K+ device environment. Supported Airwatch, GOOD MDM, and Blackberry Enterprise Server migrations, and coordinated with Blackberry/RIM for L3 support and enterprise escalations.

BlackBerry Enterprise Server Airwatch MDM Migration L3 Support Enterprise Escalations

Server Engineer

Wipro Pvt Ltd

Mar 2009 - Feb 2013 (3 years 11 months)

Implemented and managed BES 4.x/5.x on Lotus Domino and MS Exchange. Supported enterprise mobility infrastructure for Airtel customers across India and managed Exchange Server, Symantec Endpoint Protection, backup, and file servers.

BES IBM Lotus Domino MS Exchange Enterprise Mobility Exchange Server Symantec Endpoint Backup File And Print Servers