RSRa S
@ras
Passionate IT professional with 8 years in Mobile Device Management.
IndiaWhat I'm looking for
I am a dedicated IT professional with over 8 years of experience specializing in Mobile Device Management (MDM). My journey has equipped me with a robust skill set in deploying and managing MDM solutions, ensuring compliance with security protocols, and providing exceptional user support. Currently, I serve as a Technical Specialist at HCLTech, where I have successfully implemented Microsoft Intune and Workspace ONE UEM, enhancing the security and efficiency of mobile devices across the organization.
Throughout my career, I have held various roles that have honed my expertise in MDM technologies. From providing L2 and L3 support at Hanon Systems to managing device enrollment programs at TCS, I have consistently delivered results that improve operational productivity. My commitment to continuous learning is evident through my certifications, including VMware Certified Professional and HCL Network Security, which reflect my dedication to staying at the forefront of emerging technologies.
Experience
Work history, roles, and key accomplishments
Technical Specialist
HCLTech
Aug 2021 - Present (3 years 10 months)
Implemented and managed MDM solutions like Microsoft Intune and Workspace ONE UEM, ensuring seamless deployment and security of mobile devices. Monitored compliance with corporate security policies and provided technical support and training to end-users.
Sr. MDM Administrator
Hanon Systems
Jul 2020 - Aug 2021 (1 year 1 month)
Provided L2 and L3 support using MobileIron Cloud and IBM MAAS 360. Managed APNS and SSL certificates, upgraded cloud connectors, and resolved day-to-day tickets within SLA on ServiceNow.
Sr. MDM Administrator
TCS
Sep 2020 - Jun 2021 (9 months)
Managed day-to-day tickets and provided end-user support for BYOD and COD issues on Android and iOS. Utilized Workspace ONE UEM and Microsoft Intune for device management and support.
IT Administrator (MDM)
Wipro
Jan 2018 - Aug 2018 (7 months)
Troubleshot mobility issues for end users, managed escalated issues, and supported Macintosh devices using Casper Jamf. Ensured smooth operation of mobile device management.
Customer Support Engineer
Net Access India
Nov 2016 - Oct 2017 (11 months)
Worked as an MDM Consultant providing support on Intune MDM application software. Handled incident tickets, application deployment, and policy creation for various clients.
Service Desk L1 Support
Dell India
Dec 2014 - Nov 2016 (1 year 11 months)
Managed MDM monitoring and administration, resolved end-user issues, and tracked incidents using Remedy ticketing system. Ensured compliance actions were taken on end-user devices.
Customer Support Executive
Consim Info PVT Limited
Dec 2012 - Aug 2013 (8 months)
Handled inbound and outbound calls for international customers, coordinating with the sales team and resolving issues related to portal applications.
Education
Degrees, certifications, and relevant coursework
Sriram Engineering College
Bachelor of Engineering, Electronics and Communications
2008 - 2012
Completed a Bachelor of Engineering in Electronics and Communications, focusing on the principles of electronics, communication systems, and signal processing.
Sriram Polytechnic College
Diploma, Electronics and Communications
2007 - 2009
Achieved a Diploma in Electronics and Communications, gaining foundational knowledge in electronic circuits, devices, and communication technologies.
Vijayantha Higher Secondary School
Secondary School Certificate, General Studies
2005 - 2006
Completed secondary education with a focus on general studies, preparing for higher education and vocational training.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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