Ra S

Implemented and managed MDM solutions like Microsoft Intune and Workspace ONE UEM, ensuring seamless deployment and security of mobile devices. Monitored compliance with corporate security policies and provided technical support and training to end-users.

Provided L2 and L3 support using MobileIron Cloud and IBM MAAS 360. Managed APNS and SSL certificates, upgraded cloud connectors, and resolved day-to-day tickets within SLA on ServiceNow.

Managed day-to-day tickets and provided end-user support for BYOD and COD issues on Android and iOS. Utilized Workspace ONE UEM and Microsoft Intune for device management and support.

Troubleshot mobility issues for end users, managed escalated issues, and supported Macintosh devices using Casper Jamf. Ensured smooth operation of mobile device management.

Worked as an MDM Consultant providing support on Intune MDM application software. Handled incident tickets, application deployment, and policy creation for various clients.

Managed MDM monitoring and administration, resolved end-user issues, and tracked incidents using Remedy ticketing system. Ensured compliance actions were taken on end-user devices.

Handled inbound and outbound calls for international customers, coordinating with the sales team and resolving issues related to portal applications.

Completed a Bachelor of Engineering in Electronics and Communications, focusing on the principles of electronics, communication systems, and signal processing.

Achieved a Diploma in Electronics and Communications, gaining foundational knowledge in electronic circuits, devices, and communication technologies.

Completed secondary education with a focus on general studies, preparing for higher education and vocational training.