Open to opportunities

Arshu shaikh

@arshushaikh

Message

Experienced process trainer specializing in customer service operations and team development.

India

Message

What I'm looking for

I seek a role where I can design and deliver training that improves customer service performance, supports team growth, and contributes to operational excellence in a collaborative environment.

I am an experienced Process Trainer with seven years in customer service operations, currently training teams at INVENTURUS KNOWLEDGE SOLUTIONS since September 2018.

I hold a Bachelor of Commerce from the University of Mumbai (Mar 2021) and bring practical expertise in onboarding, coaching, and continuous performance improvement.

My work emphasizes clear communication, structured training programs, and measurable upskilling that supports business goals and employee growth.

I am seeking roles where I can apply my training experience to strengthen customer service teams and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Process Trainer

Current

Inventurus Knowledge Solutions

Sep 2018 - Present (7 years)

Deliver training programs and onboarding for customer service processes, improving agent performance across metrics over a 7-year tenure. Designed curriculum and facilitated workshops to standardize operations.