naijha nieves
@naijhanieves
Experienced Efiling Specialist with a strong background in customer service.
United StatesWhat I'm looking for
I am a dedicated professional with over 7 years of experience in customer service and administrative support, seeking to leverage my expertise as an Efiling Specialist. My background includes managing customer orders and processing legal documents with precision, ensuring accuracy in fast-paced environments.
In my recent role as a Remote Customer Service Representative at Safelite AutoGlass, I enhanced customer satisfaction by efficiently managing inbound calls and processing insurance claims. My ability to utilize CRM software effectively allowed me to maintain accurate records and resolve issues promptly. I have also excelled in various customer service roles, including positions at Publix and Starbucks, where I consistently delivered exceptional service and maintained operational efficiency.
My strong communication skills, attention to detail, and problem-solving abilities have been key to my success in delivering high-quality service. I am eager to bring my skills and experience to a new opportunity where I can contribute to a dynamic team and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
Safelite AutoGlass
Jun 2023 - Jan 2025 (1 year 7 months)
Managed inbound calls and delivered high-quality service for auto glass claims and inquiries, enhancing customer satisfaction. Assisted customers by efficiently scheduling appointments and processing insurance claims, ensuring a seamless experience.
Customer Service Associate
Publix
Oct 2021 - Apr 2023 (1 year 6 months)
Provided exceptional customer assistance by addressing inquiries, processing transactions, and fostering a positive shopping environment. Executed cash, credit, and digital payment transactions with precision and efficiency.
Certified Nursing Assistant
Various Locations
Dec 2020 - Oct 2021 (10 months)
Delivered compassionate patient care and supported daily living activities, ensuring a safe and hygienic environment. Maintained precise and up-to-date patient records, contributing to efficient healthcare operations.
Barista
Starbucks
May 2018 - Feb 2020 (1 year 9 months)
Provided exceptional customer service by preparing beverages and managing point-of-sale transactions efficiently. Maintained accuracy and efficiency in a fast-paced environment, contributing to smooth daily operations.
Crew Member/Manager
Dunkin’ Donuts
Feb 2016 - Jan 2018 (1 year 11 months)
Delivered efficient customer service in a high-volume setting, ensuring prompt and friendly interactions with patrons. Managed order processing and cash handling while maintaining a clean and organized store environment.
Education
Degrees, certifications, and relevant coursework
Deltona High School
High School Diploma, General Education
Completed high school education, acquiring foundational skills and knowledge necessary for further education and career development.
DCDaytona State College
Pursued higher education to enhance skills and knowledge in relevant fields, preparing for professional opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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