Nai-Kung Liao
@nai-kungliao
I improve retail and e-commerce operations through data, KPIs, and workflow automation.
TaiwanWhat I'm looking for
I'm improving sorting-centre monitoring, labour allocation, and operational control at Shopee by defining metrics with BI teams and building automated Google Sheets and Apps Script reporting.
Across Harrods, YOOX Net-A-Porter, and ECLAT Textile, I've resolved high volumes of operational issues, improved resolution rates from 35% to 75%, reduced analysis time by 60%, and supported on-time delivery, quality, and supplier performance through KPI analysis and SOP improvement.
Experience
Work history, roles, and key accomplishments
Operations Analyst & Project Manager
Shopee
Dec 2025 - Present (9 months)
Defined sorting-centre metrics and data requirements with BI to improve service monitoring, labour allocation, and operational control. Built operational trackers and automated reports with Google Sheets and Apps Script to monitor ROI, productivity, parcel flow, and errors.
Education
Degrees, certifications, and relevant coursework
London College of Fashion, University of the Arts London
Master of Business Administration, Business Administration
2021 - 2022
Pursued a Master of Business Administration (MBA) at London College of Fashion, University of the Arts London, from 2021 to 2022.
Availability
Location
TaiwanAuthorized to work in
Portfolio
nakulleoanalysis.wordpress.comSalary expectations
Job categories
Skills
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