Peilin T.
@peilin
Senior Revenue Analyst | 13+ yrs (HP, US State Dept) | SaaS Metrics (ARR/NRR) & GTM Strategy | Power BI/SQL Expert | Master of Async Remote Ops.
TaiwanWhat I'm looking for
Senior Business Operations Analyst | Revenue Analytics & GTM Strategy 🟢 13+ Years Experience (HP · DHL · U.S. Dept of State) 🟢 Remote-Ready | Async Collaboration Specialist
Strategic Operations & Revenue Analytics Professional with 13+ years of experience in global, highly-regulated organizations. Expert in SaaS Metrics (ARR/NRR), Operational Intelligence, and GTM (Go-To-Market) Strategy. Specialized in building asynchronous workflows for US-APAC distributed teams to drive productivity without real-time dependencies. Proven track record in translating complex data into actionable executive insights using Power BI, SQL, and dashboard reporting to support data-driven GTM decision-making. Seeking a long-term remote opportunity within digitally-forward global organizations to leverage strategic operations expertise in an output-oriented environment.
🎯 Core Expertise: ▪️ SaaS Metrics: ARR/NRR Forecasting, Churn Analysis, Revenue Attribution. ▪️ Data Intelligence: Power BI, SQL, Advanced Excel, Data Visualization. ▪️ Operations: KPI Design, Workforce Utilization, Process Optimization, Root Cause Analysis. ▪️ Remote Excellence: Async Communication, Documentation (Notion/Confluence), Cross-timezone Collaboration.
💻 Technical Stack: Power BI, SQL, Salesforce, ServiceNow, Jira, Confluence, Notion, Tableau.
Experience
Work history, roles, and key accomplishments
Senior Business Operations Analyst
U.S. Department of State
Jan 2018 - Present (8 years 2 months)
Designed executive Power BI dashboards as a single source of truth, reducing manual reporting cycles by 40% and driving data-driven leadership decisions; led service quality governance ensuring 100% compliance in regulated operations and improved operational efficiency by 15% YoY.
Built predictive analytics models for resource utilization and operational forecasting to improve planning accuracy, and developed integrated KPI scorecards and dashboards to increase visibility into service efficiency.
Business Operations & Sales Analyst
DHL
Jun 2015 - Dec 2015 (6 months)
Delivered regional sales performance reporting and operational insights for 11 branches using advanced Excel modeling to support daily commercial decisions and enforced contract governance to ensure procurement compliance.
Senior Operations Analyst
HP Enterprise Services
May 2010 - Jun 2015 (5 years 1 month)
Managed global service delivery across time zones using asynchronous handoffs and standardized reporting, maintaining high process compliance and data integrity across enterprise operations.
Education
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Peilin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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TaiwanAuthorized to work in
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