Open to opportunities

Nahsiah Bonds

@nahsiahbonds

Admissions Care Coordinator focused on patient intake, scheduling efficiency, and empathetic support in healthcare settings.

United States

Message

What I'm looking for

I’m looking for a role where I can manage patient intake and schedules, use tools like Excel and EMR systems, and combine compassionate care with accurate insurance/billing and welcoming customer support.

I’m an Admissions Care Coordinator dedicated to helping people feel safe, supported, and well cared for. In my Patient Care Representative role, I monitored vital signs, assisted with insulin and glucose checks, and reported changes to nursing staff to help ensure timely interventions.

I also focus on relationship-based care—building positive rapport with residents through empathy, respect, and understanding. I’ve coordinated transportation for off-site appointments, supported residents through difficult transitions, monitored behavior and emotional responses, and planned engaging activities that encouraged social connection.

Now, I’m stepping into admissions with intake and scheduling responsibilities, organizing discharge and intake availability, and handling telephone inquiries. I use tools like Excel and Outlook (plus scheduling platforms) to manage appointment calendars, proactively resolve scheduling issues, and verify insurance policies while assisting with billing cycles and data collection.

Experience

Work history, roles, and key accomplishments

Current

Admissions Care Coordinator

Current

Pinnacle Treatment Centers

Aug 2025 - Present (11 months)

Handled intake and scheduling, including discharge and intake availability, and managed appointment calendars. Supported insurance verification and billing cycles and provided customer hospitality and phone support.

Excel Outlook Schedule Management Insurance Verification Billing Support Data Collection Customer greeting

Patient Care Representative

Pinnacle Treatment Centers

Mar 2024 - Aug 2025 (1 year 5 months)

Monitored residents' vital signs and supported medical tasks, including insulin and glucose checks, and reported changes to nursing staff. Assisted with training, resident support, transportation coordination, behavior monitoring, and planning activities.

Vital Signs Monitoring Insulin And Glucose Checks Diabetic Medication Assistance Patient Care Support Training Support Transportation Coordination Emotional Support Assisted Living Activity Planning

EDB Teller

Wells Fargo Customer Service Call Center

Oct 2023 - Feb 2024 (4 months)

Processed cash, credit, debit, and voucher program payments while maintaining productivity and supporting customer needs. Troubleshot web-based programs to help maintain accounts and supported account open/close options.

Cash Handling Cash Drawer Balancing

Waitress

Sakura9

May 2021 - Oct 2023 (2 years 5 months)

Assisted host staff with phone reservations, to-go orders, and seating guests while multitasking across tables. Took and entered food orders, prepared salads and drinks, and served wine/champagne during service.

To Go Order Preparation Guest Seating Multitasking Food Service Menu Guidance Wine And Champagne Service Large Party Preparation

Frontend Sales Representative

Walmart Supercenter

Mar 2021 - Dec 2021 (9 months)

Trained cashiers on policies and procedures and supported customer checkout by processing payments and helping locate out-of-stock products. Balanced cash drawers and used point-of-sale tools to complete transactions efficiently.

Cashier Training Cash Drawer Balancing Payment Processing Product Locating For Customer Requests Point of Sale Systems Receipt Printer Debit Credit Card Reader

Education

Degrees, certifications, and relevant coursework

San Bernardino Valley College

Master of Science in Psychology, Psychology

Pursuing an M.S. in Psychology at San Bernardino Valley College with an expected graduation date of May 2028.

William Fleming High School

High School Diploma, High School

Grade: Honors

Earned a High School Diploma from William Fleming High School, graduating in 2022 and receiving honors (completed 1 year before the anticipated graduate year).