Nahom User
@nahomuser3
I lead hotel guest services, reservations, and customer-focused spa operations.
EthiopiaWhat I'm looking for
At Haile Grand Hotel, I supervise daily spa operations, lead a multidisciplinary team, and improve guest satisfaction through proactive service, recommendations, and professional complaint resolution.
Previously at Jinka Resort, I supervised front office operations, managed reservations and guest inquiries, maintained accurate records, and coordinated across departments to deliver smooth guest experiences. I also coach teams on customer service, teamwork, professionalism, and time management.
Experience
Work history, roles, and key accomplishments
Spa Service Head
Haile Grand Hotel
Apr 2026 - Present (4 months)
Supervised daily spa operations and managed a multidisciplinary team. Delivered exceptional customer service to hotel guests while resolving complaints professionally.
Education
Degrees, certifications, and relevant coursework
Arba Minch University
Bachelor of Science, Nursing
Bachelor of Science in Nursing degree from Arba Minch University, graduated in January 2023.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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