Liya Alem Tesfay

I am a motivated hotel management graduate with two years of hands-on experience in front-desk and customer service roles at respected hospitality brands. I consistently deliver professional, friendly guest interactions and efficient administrative support.

My roles have included managing reservations and billing, coordinating cross-departmental guest needs, maintaining reports and digital files, and handling phone and email inquiries using hotel software and common collaboration tools.

I am seeking remote opportunities in customer service, administration, or virtual assistant positions where I can apply my communication, organization, and time-management skills to support a growing team.