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Liya Alem Tesfay

@liyaalemtesfay

Hospitality professional skilled in customer service, administration, and virtual support.

Ethiopia
Message

What I'm looking for

I seek remote customer service or administrative roles where I can use strong communication, organization, and hospitality experience to support a collaborative, growth-oriented team.

I am a motivated hotel management graduate with two years of hands-on experience in front-desk and customer service roles at respected hospitality brands. I consistently deliver professional, friendly guest interactions and efficient administrative support.

My roles have included managing reservations and billing, coordinating cross-departmental guest needs, maintaining reports and digital files, and handling phone and email inquiries using hotel software and common collaboration tools.

I am seeking remote opportunities in customer service, administration, or virtual assistant positions where I can apply my communication, organization, and time-management skills to support a growing team.

Experience

Work history, roles, and key accomplishments

KR

Receptionist & Customer Service

Kuriftu Resorts

Aug 2023 - May 2024 (9 months)

Welcomed and assisted guests to ensure smooth check-in/check-out processes and managed reservations and billing through hotel software, improving front-desk efficiency. Coordinated with housekeeping and other departments to resolve guest needs promptly.

AH

Receptionist

Axum Hotel

Jul 2022 - Jul 2023 (1 year)

Operated front desk operations, answered calls and scheduled appointments while maintaining daily reports and guest logs to support smooth hotel administration. Delivered exceptional customer service and handled guest concerns effectively.

Education

Degrees, certifications, and relevant coursework

Liya Alem hasn't added their education

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Tech stack

Software and tools used professionally

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Liya Alem Tesfay - Receptionist & Customer Service - Kuriftu Resorts | Himalayas