Haymanot Nigussie
@haymanotnigussie
Motivated receptionist with strong customer service and hotel industry experience.
EthiopiaWhat I'm looking for
I am a motivated, adaptable and responsible receptionist with several years of hospitality experience, including front-desk reception, waitressing and sales roles in hotels and retail. I have a customer-focused approach, strong communication skills with customers and co-workers, and a track record of reliable performance, including being recognized as Employee of the Month four times.
I hold a Diploma in Marketing Management and certificates in hotel operations and hospitality service, and I seek a reception or customer-facing position where I can apply complaint-handling expertise, hospitality knowledge, and my drive to see tasks through to completion.
Experience
Work history, roles, and key accomplishments
Spa Receptionist
Nega Bonga Hotel Spa
Jan 2023 - Dec 2023 (11 months)
Managed spa front-desk operations including bookings, guest inquiries, and coordination with therapy staff to ensure smooth service delivery and positive guest experiences.
Receptionist
Tulip In Hotel
Jan 2021 - Dec 2021 (11 months)
Served as hotel receptionist handling guest check-ins, enquiries, and complaint resolution while maintaining high customer satisfaction; recognized for strong communication and service consistency.
Sales Associate
Dragon Mart
Jan 2016 - Dec 2018 (2 years 11 months)
Worked in retail sales supporting customers, managing transactions, and promoting products to meet store targets while maintaining strong customer communication.
Waitress
Ambassador Hotel
Jan 2013 - Dec 2016 (3 years 11 months)
Provided food and beverage service, maintained customer relations, and resolved service issues while supporting dining operations to deliver consistent guest satisfaction.
Waitress
Crown Hotel
Jan 2012 - Dec 2013 (1 year 11 months)
Delivered attentive table service and assisted with dining operations, contributing to positive guest experiences and maintaining service standards.
Waitress
Kaldis Coffee
Jan 2011 - Dec 2012 (1 year 11 months)
Provided café service including order taking, serving beverages, and maintaining customer relations with a focus on prompt, courteous service.
Education
Degrees, certifications, and relevant coursework
Admass University
Diploma, Marketing Management
2019 - 2022
Completed a Diploma in Marketing Management from 2019 to 2022.
Scoffier Hotel Training Institute
Certificate, Hospitality / Food Service
2011 - 2011
Completed a Certificate in Waitress training in 2011.
TVET Institute
Certificate, Hotel Operations
2009 - 2010
Grade: third place
Completed a Certificate in Hotel Operations from 2009 to 2010.
Shemelesh Habete Secondary School
Secondary School Certificate, General Secondary Education
2005 - 2007
Attended secondary school (grades 9–10) from 2005 to 2007.
Meserte Ethiopia Primary School
Primary School Certificate, Primary Education
1996 - 2004
Completed primary education from 1996 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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