Open to opportunities

Punhan Myasnikov

@punhanmyasnikov

Message

Customer-focused flight attendant and experienced service professional.

Azerbaijan

Message

What I'm looking for

I seek a role in a safety-focused, customer-centric airline or service team where I can use my emergency training, CRM and ticketing experience, and multilingual communication to enhance passenger experience and grow into expanded responsibilities.

I am an experienced customer-facing professional with four years in high-pressure airline and service roles, delivering high-standard service while maintaining strict safety protocols. I have worked as a flight attendant and in multiple customer service and ticketing roles, consistently managing large volumes of interactions and cross-functional issue resolution.

I bring certified Safety & Emergency Procedures training, hands-on experience with CRM and reservation systems, and proven ability to handle medical emergencies, complaints, and complex passenger needs across cultures and languages. I thrive in dynamic, shift-based environments and prioritize passenger safety, clear communication, and operational reliability.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Qatar Airways

May 2025 - Present (5 months)

Completed Safety & Emergency Procedures training and perform pre-flight safety checks to ensure compliance with ICAO/IATA; deliver world-class in-flight customer service while managing medical emergencies and safety incidents.

Crisis Management In Flight Safety Customer Service

Customer Service Representative

Teleperformance

Sep 2023 - May 2025 (1 year 8 months)

Managed high-volume customer support for Bolt, handling 1,700+ inquiries monthly across phone, email, and chat while using CRM tools to track interactions and deliver timely resolutions.

Customer Support CRM Multichannel Support Ticketing Communication Data Entry Problem Solving Time Management

Customer Service Representative

Positive Call Center Solutions

Jun 2022 - Jun 2023 (1 year)

Handled passenger feedback for Turkish Airlines, resolving complaints on disruptions and baggage and collaborating with operations to implement corrective actions that improved service delivery.

Customer Feedback Cross Functional Collaboration Communication Cultural Sensitivity Service Recovery Reporting

Ticketing Agent

Positive Call Center Solutions

Feb 2022 - Jun 2022 (4 months)

Processed 1,200+ monthly ticketing calls for Turkish Airlines, executing bookings, payments, and PNR management using QuickRes, Comarch, and CRM systems.

QuickRes Comarch CRM Payment Processing Customer Service

Education

Degrees, certifications, and relevant coursework

Azerbaijan State University of Economics

Bachelor, World Economy

2016 - 2020

Completed a Bachelor in World Economy with coursework focused on economic analysis and global business concepts, developing analytical and problem-solving skills.