Open to opportunities

Ayan Yusifli

@ayanyusifli

Message

Quality manager driving measurable improvements in customer experience and process accuracy.

Azerbaijan

Message

What I'm looking for

I seek a role where I can lead quality operations, implement data-driven processes, mentor teams, and drive measurable improvements in customer satisfaction and operational accuracy.

I am a dynamic Quality and Customer Experience Leader with 5+ years progressing from frontline support to managing quality operations, known for designing modern evaluation systems and leading calibration initiatives that reduce errors and boost compliance.

I have designed and implemented evaluation sheets, created calibration frameworks, conducted training and workshops, and collaborated cross-functionally to introduce quality standards that improved performance and brand consistency.

My track record includes process optimization, data-driven decision making, mentoring junior staff, and delivering measurable improvements in customer satisfaction and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Quality Manager

Current

EvoPlay

Dec 2024 - Present (1 year 3 months)

Designed and implemented a modern quality assessment sheet and calibration framework, leading to more transparent evaluations and measurable error reduction across the team.

Quality Assurance Calibration Process Optimization Training Cross Functional Collaboration Data Driven Decision Making

Current

Marketing & Quality Coordinator

Current

ChangeGroup

Jul 2023 - Present (2 years 8 months)

Created promotional email campaigns and oversaw quality of external communications, improving brand consistency and lead generation for business development.

Email Marketing Campaign Coordination Brand Consistency Performance Monitoring Communication

Current

Marketing & Quality Coordinator

Current

Comfort

Jul 2023 - Present (2 years 8 months)

Developed targeted outreach campaigns and maintained quality of public-facing materials, increasing engagement and aligning messaging with company strategy.

Campaign Management Social Media Monitoring Metrics Analysis Brand Management

Quality Specialist

Wolt

Apr 2024 - Dec 2024 (8 months)

Evaluated customer interactions against internal and client standards, contributed to new evaluation criteria, and delivered training that reduced repetitive errors and increased compliance rates.

Audit Coaching Evaluation Criteria Training Delivery Root Cause Analysis

Quality Associate

Wolt

Dec 2022 - Apr 2024 (1 year 4 months)

Conducted audits and root cause analyses, produced weekly reports on error trends, and initiated process improvements that boosted accuracy and reduced handling times.

Auditing Root Cause Analysis Reporting Process Improvement Knowledge Checks Calibration

Support Associate

Wolt

Sep 2020 - Dec 2022 (2 years 3 months)

Resolved customer inquiries and escalations, served as shift lead and team ambassador, and supported monitoring to minimize delivery delays and maintain high satisfaction scores.

Customer Support Escalation Management Shift Leadership Monitoring KPI Tracking Customer Satisfaction Communication