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MA@marieadams
Dedicated medical records professional with 10 years of experience.
United StatesI am a dedicated and detail-oriented Medical Records professional with a decade of experience in managing and maintaining healthcare data systems. My proficiency in EMR ensures accuracy, confidentiality, and compliance with regulatory standards, making me a reliable asset in any healthcare setting.
Throughout my career, I have honed my skills in medical coding and billing procedures, with a strong understanding of ICD-10 and CPT coding guidelines. I excel at analyzing and organizing medical information, facilitating efficient retrieval and utilization by healthcare providers. My commitment to patient confidentiality and adherence to HIPAA and CMS guidelines underscores my professional ethos.
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Work history, roles, and key accomplishments
Liveops
Jan 2020 - Present (5 years 10 months)
Managed high-volume call center operations and reviewed patient medical records for accuracy and compliance with regulatory requirements such as HIPAA and CMS guidelines. Navigated various provider EMR and file systems to retrieve all required elements of a medical chart for patient lists.
Working Solutions
Jan 2017 - Present (8 years 10 months)
Addressed promptly and courteously to inquiries, concerns, and requests via phone, email, or chat. Updated and maintained accurate customer account information, order history, and communication logs in the company’s CRM system while adhering to company service standards, policies, and procedures.
ACU Medical Associates
Jan 2010 - Present (15 years 10 months)
Listened attentively to patients’ concerns and assessed their individual needs to ensure their comfort and safety during EKG and phlebotomy procedures. Demonstrated empathy and compassion towards patients, especially those who are apprehensive.
Degrees, certifications, and relevant coursework
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