Marie Adams

Managed high-volume call center operations and reviewed patient medical records for accuracy and compliance with regulatory requirements such as HIPAA and CMS guidelines. Navigated various provider EMR and file systems to retrieve all required elements of a medical chart for patient lists.

Addressed promptly and courteously to inquiries, concerns, and requests via phone, email, or chat. Updated and maintained accurate customer account information, order history, and communication logs in the company’s CRM system while adhering to company service standards, policies, and procedures.

Listened attentively to patients’ concerns and assessed their individual needs to ensure their comfort and safety during EKG and phlebotomy procedures. Demonstrated empathy and compassion towards patients, especially those who are apprehensive.