At Dell Technologies, I supported APJ partners and distributors across sales operations, managing requests through the Salesforce ticket lifecycle and adhering to SLA requirements.
I managed Salesforce account mapping and CRM data, supported opportunity workflows, and coordinated quote management and deal execution with pricing, renewal, and deal registration teams.
As an Associate Sales Engineer Analyst, I managed quote generation, approvals, updates, and renewals in Salesforce and supported CPQ and quote-to-order processes. I also produced power calculation reports, technical drawings, and storage sizing solutions for sales and presales teams.
In my Senior Analyst, Sales Operations role, I delivered KPI reporting and dashboards through Salesforce Service Cloud and conducted quarterly training for APJ partners and distributors on Dell tools and operational workflows.
