Open to opportunities

Federica Sangion

@federicasangion

Message

Customer-oriented professional with over 10 years in healthcare administration.

Italy

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in customer service or administrative support.

I am a customer-oriented and detail-focused professional with over 10 years of experience in customer service, sales assistance, and administrative roles. My strong communication skills and ability to work effectively in team settings have been key to my success in various positions. Currently, I am working in healthcare administration, where I manage patient services and medical coordination.

In my role as a Healthcare Front Office Operator at a public hospital, I am responsible for welcoming patients, booking medical appointments, and managing patient data entry. My previous experience as a sales assistant has equipped me with the skills necessary for effective customer service and problem-solving in high-pressure environments. I am committed to providing excellent service and ensuring a positive experience for all patients and visitors.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Front Office Operator

Current

Public Hospital - Latisana

Jan 2021 - Present (4 years 6 months)

Welcomed patients and visitors, booking medical appointments and processing payments. Managed patient data entry and acted as a liaison between patients and medical departments.

Patient Services Data Entry Appointment Management Payment Processing

Sales Assistant

Adriatico 2 Shopping Center

Jan 2015 - Dec 2020 (5 years 11 months)

Provided customer service and sales support, managing cash register operations. Responsible for visual merchandising and stock organization.

Customer Service Sales Support Cash Register Visual Merchandising

Sales Assistant

Yamamay

Jan 2014 - Dec 2014 (11 months)

Offered customer support and product consultation, organizing inventory and displays. Handled checkout and cash handling.

Customer Support Inventory Management

Hotel Housekeeper

Seasonal

Jan 2012 - Dec 2014 (2 years 11 months)

Managed guest reception and room service, ensuring cleaning and upkeep of hotel facilities. Provided comprehensive support for hotel operations.

Guest Reception Room Service Customer Service

Retail Sales Assistant

Seasonal

Jan 2010 - Dec 2012 (2 years 11 months)

Provided customer service and supported with product selection and checkout processes. Assisted customers efficiently in a retail environment.

Customer Service Product Selection Retail Sales Customer Support

Education

Degrees, certifications, and relevant coursework

Marco Belli State Institute

High School Diploma, General Studies

Completed secondary education with a focus on general studies. Developed foundational knowledge and skills across various subjects.

Job and School

Specialized Course Certificate, Administrative Secretary

Completed a 220-hour specialized course in administrative secretarial duties. Gained practical skills in office management, data handling, and administrative support.