Paola Alvares
@paolaalvares
Hospitality professional delivering guest-focused service and multilingual guidance.
ItalyWhat I'm looking for
I am a hospitality professional with broad experience in front‑of‑house roles across restaurants, events, wineries and wellness resorts.
I have worked as a receptionist, hostess, waitress, bartender, promoter and attache for events including the 2019 Summer Universiade, delivering customer service, translations and operational support.
My strengths include reservation and appointment management (Bookeo, Wellby, Simplebooking), sales and product presentation, and guided tours in Italian and English.
I bring strong communication skills, knowledge of hospitality procedures (HACCP), experience with Essenzia management software, and a consistent focus on guest satisfaction and efficient operations.
Experience
Work history, roles, and key accomplishments
Receptionist
Calidario Terme Etrusche
Jan 2024 - Present (1 year 9 months)
Manage check-in/out processes, reservations and payments using Wellby and Simplebooking, and handle guest requests to ensure high service standards.
Hospitality Assistant
Terre del Marchesato
Jan 2021 - Jan 2024 (3 years)
Led guided tours and tastings in Italian and English, managed sales and appointments using Essenzia and Bookeo, and supported guest services.
Attache
Universiade Naples 2019
Jul 2019 - Aug 2019 (1 month)
Supported athlete services and acted as a mediator and translator for organizational activities during the 2019 Summer Universiade.
Waitress – Gastronomic Market
Restaurant Camping Bocca di Cecina
Jan 2021 - Present (4 years 9 months)
Managed customer reception, reservations, and sales of gastronomic products, improving reservation accuracy and on-site sales.
Info-Point Assistant
Monumental Complex di S. Lorenzo Maggiore
Jan 2020 - Present (5 years 9 months)
Provided tourist information and promoted historical and cultural sites, contributing to visitor engagement and site interpretation.
Bartender
Coffee Break
Jan 2015 - Present (10 years 9 months)
Prepared and served drinks across day and night shifts, maintaining beverage quality and bar service efficiency.
Promoter
Noi Service SRL
Jan 2015 - Present (10 years 9 months)
Executed visual merchandising and product promotion across retail locations in English and Italian, driving customer engagement during campaigns.
Waitress
Pizzeria Fred
Jan 2014 - Present (11 years 9 months)
Provided customer service and managed cashier operations at a busy pizzeria, improving order accuracy and service speed.
Education
Degrees, certifications, and relevant coursework
ULUniversità degli Studi di Napoli 'L'Orientale'
Laurea (Degree) in Comparative Languages and Cultures, Comparative Languages and Cultures
2015 - 2021
Grade: 90/110
Activities and societies: FISU Family Attache at the 2019 Summer Universiade; practical experience in hospitality and guided tastings.
Degree in Comparative Languages and Cultures (L-11) with focus on languages and cultural studies applied to tourism and hospitality.
Istituto di Istruzione Superiore 'Enrico Fermi' Cecina
High School Diploma, Economic and Social Studies
2009 - 2014
Grade: 75/100
Activities and societies: Participated in hospitality-related activities and tastings; worked as waitress and promoter during studies.
Completed an Economic and Social diploma with coursework and activities supporting hospitality and customer service.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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