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@paolaalvares
Hospitality professional delivering guest-focused service and multilingual guidance.
I am a hospitality professional with broad experience in front‑of‑house roles across restaurants, events, wineries and wellness resorts.
I have worked as a receptionist, hostess, waitress, bartender, promoter and attache for events including the 2019 Summer Universiade, delivering customer service, translations and operational support.
My strengths include reservation and appointment management (Bookeo, Wellby, Simplebooking), sales and product presentation, and guided tours in Italian and English.
I bring strong communication skills, knowledge of hospitality procedures (HACCP), experience with Essenzia management software, and a consistent focus on guest satisfaction and efficient operations.
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Work history, roles, and key accomplishments
Calidario Terme Etrusche
Jan 2024 - Present (1 year 10 months)
Manage check-in/out processes, reservations and payments using Wellby and Simplebooking, and handle guest requests to ensure high service standards.
Terre del Marchesato
Jan 2021 - Jan 2024 (3 years)
Led guided tours and tastings in Italian and English, managed sales and appointments using Essenzia and Bookeo, and supported guest services.
Universiade Naples 2019
Jul 2019 - Aug 2019 (1 month)
Supported athlete services and acted as a mediator and translator for organizational activities during the 2019 Summer Universiade.
Restaurant Camping Bocca di Cecina
Jan 2021 - Present (4 years 10 months)
Managed customer reception, reservations, and sales of gastronomic products, improving reservation accuracy and on-site sales.
Monumental Complex di S. Lorenzo Maggiore
Jan 2020 - Present (5 years 10 months)
Provided tourist information and promoted historical and cultural sites, contributing to visitor engagement and site interpretation.
Coffee Break
Jan 2015 - Present (10 years 10 months)
Prepared and served drinks across day and night shifts, maintaining beverage quality and bar service efficiency.
Noi Service SRL
Jan 2015 - Present (10 years 10 months)
Executed visual merchandising and product promotion across retail locations in English and Italian, driving customer engagement during campaigns.
Pizzeria Fred
Jan 2014 - Present (11 years 10 months)
Provided customer service and managed cashier operations at a busy pizzeria, improving order accuracy and service speed.
Degrees, certifications, and relevant coursework
Laurea (Degree) in Comparative Languages and Cultures, Comparative Languages and Cultures
2015 - 2021
Grade: 90/110
Activities and societies: FISU Family Attache at the 2019 Summer Universiade; practical experience in hospitality and guided tastings.
Degree in Comparative Languages and Cultures (L-11) with focus on languages and cultural studies applied to tourism and hospitality.
High School Diploma, Economic and Social Studies
2009 - 2014
Grade: 75/100
Activities and societies: Participated in hospitality-related activities and tastings; worked as waitress and promoter during studies.
Completed an Economic and Social diploma with coursework and activities supporting hospitality and customer service.
Software and tools used professionally
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