Paola Alvares

Manage check-in/out processes, reservations and payments using Wellby and Simplebooking, and handle guest requests to ensure high service standards.

Led guided tours and tastings in Italian and English, managed sales and appointments using Essenzia and Bookeo, and supported guest services.

Supported athlete services and acted as a mediator and translator for organizational activities during the 2019 Summer Universiade.

Managed customer reception, reservations, and sales of gastronomic products, improving reservation accuracy and on-site sales.

Provided tourist information and promoted historical and cultural sites, contributing to visitor engagement and site interpretation.

Prepared and served drinks across day and night shifts, maintaining beverage quality and bar service efficiency.

Executed visual merchandising and product promotion across retail locations in English and Italian, driving customer engagement during campaigns.

Provided customer service and managed cashier operations at a busy pizzeria, improving order accuracy and service speed.

Grade: 90/110

Activities and societies: FISU Family Attache at the 2019 Summer Universiade; practical experience in hospitality and guided tastings.

Degree in Comparative Languages and Cultures (L-11) with focus on languages and cultural studies applied to tourism and hospitality.

Grade: 75/100

Activities and societies: Participated in hospitality-related activities and tastings; worked as waitress and promoter during studies.

Completed an Economic and Social diploma with coursework and activities supporting hospitality and customer service.